Trip Assistant

Remotetravelcareers; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A remote travel services company is seeking a Trip Assistant to support clients in managing their travel plans. In this role, you will assist customers with booking flights, hotels, and transportation while providing friendly support through various communication channels. Candidates should possess strong communication and customer service skills and be comfortable using online booking systems. Experience in customer service or hospitality is a plus. This position offers both full-time and part-time opportunities.

Qualifications

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.
• Friendly, helpful, and patient with customers.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Skills

Strong communication skills

Customer service skills

Organizational skills

Familiarity with online booking systems

Job description

We are seeking a remote Trip Assistant to support clients with planning and managing their travel. From booking reservations to answering questions, you will help ensure smooth and stress-free travel—all remotely.

Responsibilities

Assist customers with booking flights, hotels, and transportation.

Provide clear and friendly support through phone, email, or chat.

Answer basic travel questions and guide customers to the right options.

Update reservations and confirm details for accuracy.

Support the team with day-to-day travel service tasks.

Qualifications

Strong communication and customer service skills.

Comfortable using computers and online booking systems.

Ability to stay organized and pay attention to detail.

Friendly, helpful, and patient with customers.

Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time