Vacation Assistant

Remotetravelcareers; City of Edinburgh; On-site; GBP 20,000 - 32,000; Full time

Job summary

A travel support company is seeking a remote Vacation Assistant to help clients plan and book their vacations. The role involves answering questions, assisting with reservations, and ensuring a seamless travel experience, all from home. Ideal candidates should possess strong communication and customer service skills, and organization is key. Previous experience in customer service or hospitality is a plus. The position offers flexibility as it can be full-time or part-time.

Qualifications

• Ability to stay organized and pay attention to detail.
• Friendly, helpful, and patient with customers.
• Previous experience in customer service or hospitality is a plus.
• Friendly, patient, and helpful with customers.
• Previous hospitality or customer service experience is a plus but not required.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Skills

Strong communication skills

Customer service skills

Attention to detail

Organization

Computer proficiency

Tools

Online booking systems

Job description

We are seeking a remote Vacation Assistant to provide customers with helpful support for booking and planning their vacations. You will answer questions, assist with reservations, and ensure clients have a smooth and enjoyable travel experience, all from your home office.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Qualifications

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.
• Friendly, helpful, and patient with customers.
• Previous experience in customer service or hospitality is a plus, but not required.

Job Type

Remote — Full-time or Part-time