Vacation Support

Remotetravelcareers; Southampton; Remote; GBP 21,000 - 32,000; Full time

Job summary

Remotetravelcareers is seeking a Remote Vacation Support representative to assist clients with vacation bookings and questions from home. You will guide customers through options, confirm details, and ensure a smooth planning process.

You will handle bookings for flights, hotels, and transportation via phone, email, or chat, offering clear guidance and timely responses. Previous hospitality or customer service experience is a plus, but not required.

Qualifications

• Excellent verbal and written communication.
• Experience with online booking systems preferred but not required.
• Ability to stay organized and detail-oriented.
• Patient and friendly attitude.
• Experience in hospitality or customer service is a plus.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Skills

Communication

Customer service

Tech-savvy

Detail-oriented

Patient

Tools

Booking systems

Job description

We are seeking a remote Vacation Support representative to help clients with vacation bookings and questions. You’ll provide clear guidance, confirm details, and support clients throughout their planning—all from home.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Qualifications

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.
• Friendly, helpful, and patient with customers.
• Previous experience in customer service or hospitality is a plus, but not required.

Job Type

Remote — Full-time or Part-time