VacancyTitle: Service Charge Analyst

WJP Floyd for Poplar HARCA; George Green; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

25 days annual leave

Health care

Pension

Flexible benefits

Development opportunities

Wellness programme

Job summary

Poplar HARCA seeks a Service Charge Analyst to join the Finance Directorate in East London. The role focuses on preparing budgets, forecasts and reconciliations for service charges, ensuring accurate apportionment per lease provisions and robust financial controls.

You will analyze spend against scheme assumptions, maintain the scheme register, validate charging structures, and support dispute validation through financial and lease analysis. DBS check required.

Qualifications

• Prepare detailed annual service charge budgets, estimates and actuals.
• Ensure service charge costs are apportioned per lease provisions.
• Analyse estimates and expenditure against scheme assumptions.
• Maintain the service charge scheme register and data accuracy.
• Validate scheme setup, cost codes and charging structures.
• Produce journals, accruals, prepayments and adjustments.

Responsibilities

• Prepare budgets, forecasts and reconciliations for service charge schemes.
• Ensure charges are apportioned correctly based on leases and methodologies.
• Analyse budgets against scheme register assumptions and update records.
• Maintain and update the service charge scheme register and data.
• Review scheme setup, cost codes, and charging structures for accuracy.
• Process journals, accruals, prepayments and any adjustments as required.
• Support disputes through financial and lease analysis with stakeholders.
• Collaborate with Finance, Housing, Repairs, Development and other teams.
• Contribute to improving service charge procedures and documentation.

Skills

Budgeting

Forecasting

Financial analysis

Lease compliance

Stakeholder liaison

Job description

Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration.

An exciting opportunity has arisen within our FinanceDirectorate for aService Charge Analyst.

The Service Charge Analyst will prepare, analyse and maintain accurate service charge budgets, forecasts, estimates and reconciliations, ensuring all charges are correctly apportioned, recoverable and compliant with lease provisions, legislation and organisational financial controls. They will provide technical financial expertise to support the service charge function, maintain robust audit trails, and ensure the integrity of service charge data, systems and calculations.

The postholder's responsibilities:

• Prepare detailed annual service charge budgets, estimates and actuals for all relevant schemes.
• Ensure all service charge costs are apportioned correctly in accordance with lease provisions and approved methodologies.
• Analyse estimates and actual expenditure against scheme register assumptions.
• Maintain and update the service charge scheme register
• Review and validate scheme setup, cost codes and charging structures.
• Produce journals, accruals, prepayments and financial adjustments as required.
• Support validation of escalated disputes through financial and lease analysis.
• Liaise with Finance, Housing, Repairs, Development and other stakeholders to validate cost and scheme data.
• Contribute to development of service charge procedures, guidance and documentation.

Due to the nature of this post, employment in this role is dependent on a Disclosure and Barring Service (DBS) check.

Closing Date: Friday 23rd October 2026 (5:00pm)

The Company

Poplar HARCA is an award-winning housing and regeneration community association based in East London. We own and manage over 10,000 homes and invest around £4m each year in community regeneration.
We’re all about creating opportunities for people in Poplar and Bow. From building new homes, to bringing people together through community events and upskilling residents through training and development opportunities.
We’re looking for people to match our passion and help us make a difference. If you’re ready to collaborate, use your skills, and help transform our corner of east London, we want to hear from you.

The Benefits

Leave

25 days annual leave plus bank holidays from day one, with an extra three days off between Christmas and New Year. Additional leave is awarded after two and five years of service.

Health Care

Access to a health cash plan. This covers medical, dental, optical, and wellbeing expenses, with optional coverage for your family.

Pension

Access to a defined contribution pension scheme with generous employer contribution rates.

Flexible benefits

Options to buy or sell annual leave and enjoy flexible working arrangements. Access to season ticket and cycle to work schemes.

Development

Learning, training, and career development opportunities to support your growth.

Wellness

Access to an Employee Assistance Programme from day one, where you can attend up to 8 therapy sessions.

Life at Poplar HARCA

We believe in the power of coming together. Throughout the year we host a range of exciting events to connect colleagues, encourage collaboration and inspire new ideas.

• Staff conferences & away days
• Lunch & Learns to gain insights into different teams and projects
• Fun evening and lunch time events for staff
• Volunteering opportunities
• Wellbeing activities to support your health and happiness

As you can see, there’s something for everyone! Whether it’s learning something new, celebrating achievements, or simply some enjoying well-deserved fun with your colleagues, our events help create a positive and connected workplace.

Poplar Housing and Regeneration Community Association Limited. A Charity and Registered Society 7726. Registered Provider L4170