Service Charge Analyst

Riverside-12e5e24d; Liverpool; On-site; GBP 36,000 - 49,000; Full time

Benefits offered by this job

Competitive pay

Generous pension

Flexible working options

Learning & development

Job summary

Riverside is seeking a Service Charge Analyst to manage service charges, rents, and leasehold properties across Riverside's portfolio. The role requires accurate calculation, timely invoicing, and collaboration with Housing Operations, Finance, and other departments to ensure efficient service delivery.

You will work with leasehold and shared ownership properties, ensuring compliance with legal obligations, and providing specialist guidance on rents and service charges to residents and

Qualifications

• Degree level education required.
• Proficient in Microsoft Word, Excel and Outlook.
• Ability to work under tight deadlines.
• Highly numerate with the capacity to work with large data files.
• Good interpersonal and communication skills.
• Ability to provide an excellent customer focused service.

Responsibilities

• To ensure the accurate calculation, construction and issue of all service charges including both annual revenue charges and major works charges for properties in Riverside portfolio and management, working as required with other departments to achieve this.
• To provide an excellent customer focused professional management service to residents and clients, ensuring all legal landlord/freeholder obligations are met, ensuring all relevant fees, charges, notices and rents are issued in a timely manner and addressing queries related to these.
• To ensure the accurate calculation and issue of all rents in the Riverside portfolio working as required with other departments to achieve this.
• To advise and implement lease terms, statutory measures and Riverside policies relevant to the management of shared ownership and leasehold properties.
• To assist in the efficient and effective collection of service charges for all properties by ensuring the accuracy of charges and assisting in the resolution of disputes and queries.
• To maximise income to the service and organisation by maximising levels of cost capture when calculating service charges.
• To provide specialist advice and guidance to colleagues, residents and the general public on matters relating to rents and service charges and third party landlords.
• To be responsible for undertaking all statutory consultation in relation to service charges.
• To work closely with other colleagues in Housing Operations, Finance, Allocations, Property Services, Development River-side sales agent to ensure the efficient and effective provision of services to all residents.
• To proactively ensure that the databases and mapping used for the calculation of rents and service charges is up to date, accurate and contains all the relevant information.

Skills

Degree level education

Microsoft Word

Microsoft Excel

Microsoft Outlook

Numerical data handling

Communication skills

Customer-focused service

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Title: Service Charge Analyst
Contract Type: Permanent
Salary: £42294.75 per annum
Working Hours: Full Time - 35 Hours
Working Pattern: Monday to Friday
Location: Speke, Liverpool

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Service Charge Analyst

You will be managing all non-social property for Riverside including leasehold, shared ownership, private rented and commercial tenures. It also is responsible for a number of organisation wide functions including billing rents and service charges; managing third party arrangements and home purchase schemes. The post holder will be responsible to the Head of Service Charge & Rents to accurately calculate and issue all rents in the Riverside Portfolio

About you

We are looking for someone with

• Degree level education required.
• Good level of IT skills and literacy; proficient in Microsoft Word, Excel and Outlook.
• Ability to work under and meet tight deadlines.
• Highly numerate with the capacity to work with large data files.

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

• To ensure the accurate calculation, construction and issue of all service charges including both annual revenue charges and major works charges for properties in Riverside portfolio and management, working as required with other departments to achieve this.
• To provide an excellent customer focused professional management service to residents and clients, ensuring all legal landlord/freeholder obligations are met, ensuring all relevant fees, charges, notices and rents are issued in a timely manner and addressing as required any queries in relation to these.
• To ensure the accurate calculation and issue of all rents in the Riverside portfolio working as required with other departments to achieve this.
• To advise and implement lease terms, statutory measures and Riverside policies relevant to the management of shared ownership and leasehold properties.
• To assist in the efficient and effective collection of service charges for all properties by ensuring the accuracy of charges and assisting in the resolution of disputes and queries.
• To maximise income to the service and organisation by maximising levels of cost capture when calculating service charges.
• To provide specialist advice and guidance to colleagues, residents and the general public on matters relating to rents and service charges and third party landlords.
• To be responsible for undertaking all statutory consultation in relation to service charges.
• To work closely with other colleagues in Housing Operations, Finance, Allocations, Property Services, Development River-side sales agent to ensure the efficient and effective provision of services to all residents.
• To proactively ensure that the databases and mapping used for the calculation of rents and service charges is up to date, accurate and contains all the relevant information.

Additional Information

• The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role.
• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
• In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Person specification

Knowledge, Skills and Experience

Essential

• Degree level education required.
• Good level of IT skills and literacy; proficient in Microsoft Word, Excel and Outlook.
• Ability to work under and meet tight deadlines.
• Highly numerate with the capacity to work with large data files.
• Good interpersonal and communication skills.
• Ability to provide an excellent customer focused service.

Desirable

• Knowledge of property management and experience of calculating and issuing property charges, including services and rents.
• Extensive knowledge of leases, tenancies, legislation and case law in relation to service charges and rents.
• Very good IT skills generally and specifically in relation to Excel and BlueBox
• Experience of producing statistical reports, KPIs and ensuring delivery with performance targets.
• Excellent time management and organisation skills
• Ability to work effectively and to meet deadlines.
• Working towards professional membership of the Royal Institute of Chartered Surveyors (RICS)

About Us

Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.