Service Charge Manager

Plymouth Community Homes; Poltimore; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Flexible working opportunities

Hybrid working

Pension scheme 14%

Free onsite gym

Volunteer days

Annual leave 25–30 days

Employee assistance programme

Flu vaccination

Cycle to Work

Job summary

Plymouth Community Homes is seeking an experienced finance professional to lead the operational delivery of the service charge function. You will manage a high-performing team, shape strategic direction and drive improvements in transparency and value for money across tenures.

With full AAT qualification and strong housing sector experience, you will oversee end-to-end service charge processes, ensure accuracy and compliance, and communicate complex financial information clearly to residents and

Qualifications

• Fully AAT-qualified finance professional with housing sector experience.
• Strong financial and analytical skills.
• Experience leading and developing teams.

Responsibilities

• Lead and shape the operational delivery of the service charge function.
• Oversee end-to-end service charge cycle and ensure accuracy.
• Strengthen systems, controls and compliance ahead of leasehold reforms.
• Communicate complex financial information clearly to residents and stakeholders.

Skills

Advanced spreadsheet skills

Financial analysis

Team leadership

Education

AAT qualification

Job description

This is an exciting opportunity to join PCH at a pivotal time to lead and shape the operational delivery of a high-profile service charge function, delivering a timely, accurate, compliant and resident-focused service across various tenures.

As PCH continues to grow and prepares for leasehold reforms during 2027, you will play a crucial role in delivering the function's strategic direction, lead and develop a high-performing team, strengthen systems and controls, and work across the organisation to improve transparency, value for money and outcomes for residents.

You’ll lead the end-to-end service charge cycle, working closely with teams across PCH to ensure charges are accurate, clearly communicated and effectively managed. Drawing on your management experience, you’ll strengthen processes to align with the requirements of leasehold reform, implement new systems, provide clear direction and influence the future development of the service, delivering a visible impact for residents and the organisation.

Join PCH during an exciting period of growth and change. We’re looking for an experienced finance professional who is fully AAT qualified, with a strong track record of managing and developing teams, taking ownership of complex responsibilities and delivering high-quality outcomes. Ideally, they will have experience in service charge accounting and legislation or demonstrate the ability to quickly develop into a subject matter expert in this specialist area.,

Is a fully AAT-qualified finance professional with strong experience in housing, property management, service charges or a suitable finance environment. Ideally, they will understand service charge legislation and cost recovery or be able to quickly develop extensive knowledge.

Has experience leading and developing others, alongside strong financial and analytical skills.

Can communicate complex financial information clearly and is passionate about improving services and finding better ways of working.

Has proven experience of resolving complex customer, resident and stakeholder queries, using sound judgement and clear communication to achieve timely, fair and customer-focused outcomes.

Is confident working with large and complex datasets and has advanced spreadsheet skills to analyse information, identify trends and produce accurate outputs.

We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.

With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

• Flexible working opportunities including flexi-time and hybrid working
• Excellent pension scheme with a 14% employer contribution
• Free, fully equipped onsite gym and changing facilities
• The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
• Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
• Free Employee Assistance programme, including free counselling
• Free annual flu vaccination
• Cycle to Work scheme
• The opportunity to work in a beautiful and vibrant part of the Southwest
• We support digital working with modern devices/smart phones
• It’s fun to work here - we have dress down Fridays, company quizzes, and lots of charity events throughout the year
• Our modern and spacious offices are right on a bus route, and just three miles from the city centre
• We get a daily visit from a local food van, and are within walking distance of local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons