Service Charge Analyst

Southern Housing; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Southern Housing is seeking an experienced Service Charge Analyst to ensure charges are accurate, transparent and compliant while supporting transformation of our service charge delivery. You will be based in one of our main offices with hybrid options to be discussed with your manager.

You will take ownership of calculating and issuing service charges, advise stakeholders, and contribute to improving processes and the overall resident experience.

Qualifications

• Experience in service charge analysis or management.
• Understanding of residential and commercial service charges and relevant legislation.
• Strong numerical and analytical skills.
• Excellent communication and customer service.
• Ability to manage competing priorities and meet deadlines.
• Collaborative approach and commitment to delivering excellent outcomes for residents.

Responsibilities

• Calculating, constructing and issuing estimated and actual service charges.
• Ensuring compliance with legal requirements, contracts, policies and procedures.
• Managing complex service charge cases and supporting full cost recovery.
• Providing expert advice and responding to resident enquiries and complaints.
• Building strong relationships with budget holders, service managers and external stakeholders.
• Supporting new developments through accurate service charge calculations and advice.
• Preparing information and evidence for First Tier Tribunal hearings when required.
• Identifying opportunities to improve processes, communications and customer experience.
• Maintaining accurate service charge data and working collaboratively across teams.

Skills

Service charge analysis

Numerical skills

Analytical thinking

Communication skills

Prioritisation

Collaboration

Job description

About The Role

We're looking for an experienced Service Charge Analyst to join our team and help deliver a high-quality, customer-focused service to our residents and stakeholders. Reporting to the Service Charge Manager, you'll play a key role in ensuring service charges are accurate, transparent and compliant, while supporting the ongoing transformation of our service charge delivery.

You will be based in one of our main offices in Sittingbourne, Croydon or Farringdon with hybrid options to be discussed with your manager.

What you'll be doing

• Calculating, constructing and issuing estimated and actual service charges.
• Ensuring compliance with legal requirements, contracts, policies and procedures.
• Managing complex service charge cases and supporting full cost recovery.
• Providing expert advice and responding to resident enquiries and complaints.
• Building strong relationships with budget holders, service managers and external stakeholders.
• Supporting new developments through accurate service charge calculations and advice.
• Preparing information and evidence for First Tier Tribunal hearings when required.
• Identifying opportunities to improve processes, communications and customer experience.
• Maintaining accurate service charge data and working collaboratively across teams.

What you'll need

• Experience working in service charge analysis or service charge management.
• Good understanding of residential and commercial service charges and relevant legislation.
• Strong numerical and analytical skills.
• Excellent communication and customer service skills.
• Ability to manage competing priorities and meet deadlines.
• A collaborative approach and commitment to delivering excellent outcomes for residents.

Closing Date - 21st October 2026 at 23:59

Shortlisting Date - 22nd October 2026

Interview Dates - 4th & 5th November 2026

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.