Read more

Housing 21; Southall; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Holiday Pay

Sick Pay

Maternity Pay

Health Cash Plan

Blue Light Card

Car Lease Scheme

Cycle to Work Scheme

Employee Assistance Programme

Training and development

Job summary

Housing 21 is seeking a Resident Experience Co-Ordinator in Southall to develop and deliver a varied activities programme for residents, co-producing activities with residents to promote inclusion and motivation. You will engage external partners to enhance community engagement within the scheme.

This role requires experience with older people and vulnerable individuals, strong digital skills, and a track record in delivering inclusive wellness activities.

Qualifications

• Knowledge of issues affecting older people.
• Experience working with vulnerable individuals.
• Strong digital skills including Word, Excel, PowerPoint, Outlook and Teams.
• Experience delivering themed activities/events for diverse groups (desirable).
• Experience in budgeting (desirable).

Responsibilities

• Coordinate high-quality activities programmes for residents to promote social inclusion.
• Co-produce activities with residents and engage external stakeholders for community engagement.
• Support development of models and procedures for effective engagement within the scheme.
• Promote resident involvement and ensure meaningful, enjoyable activities.

Skills

Older people knowledge

Vulnerable people experience

MS Office skills

Activities delivery

Budget management

Tools

Microsoft Office Suite

Job description

Resident Experience Coordinator - Southall, Middlesex

Hours: 20 hours per week
Shift Pattern:
Monday to Thursday 13:00 - 17:00, 4 Fridays per month 9:00 - 13:00 and 1 Saturday per month 9:00 - 13:00

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You'll fit in well here. We're growing. Quickly and we're constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us. Within the role of Resident Experience Co-Ordinator you will ensure all residents receive a high quality, and meaningful activities programme, to promote social inclusion for all residents and encourage fun and motivational activities which are specific to the scheme/village and are co-produced with residents. You will work with external stakeholders promoting community engagement within the service and encourage resident involvement and assist in the development of models and procedures for effective engagement.

What we're looking for

• A good knowledge of older people and the issues pertaining to them
• Experience of working with vulnerable people
• A good level of digital skills and experience, including the use of Microsoft Products (Excel, Word, PowerPoint, Outlook, MS Teams)
• Experience of developing and delivering themed activities/events capable of engaging a diverse audience with diverse needs (desirable)
• Proven track record in delivering a creative and inclusive approach to older people's wellness and activities (desirable)
• Experience in managing budgets (desirable)

Why us?

At Housing 21 we're proud to be actively recognising the importance of our employees and rewarding them accordingly. You will receive:

• Holiday Pay
• Occupational Sick Pay
• Occupational Maternity Pay
• Health Cash Plan – certain terms will apply
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Car Lease Scheme
• Cycle to Work Scheme
• Employee Assistance Programme
• Training and development

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.

Closing date for applications is 11 October 2026. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received.