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Housing 21; Horley; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Holiday Pay

Occupational Sick Pay

Occupational Maternity Pay

Health Cash Plan

Blue Light Card

Car Lease Scheme

Cycle to Work Scheme

Employee Assistance Programme

Training and development

Job summary

Housing 21 is seeking a Resident Experience Co-Ordinator for a 12-month fixed term contract in Horley, UK. You will plan and deliver a meaningful activities programme to promote social inclusion and resident involvement, co-producing ideas with residents.

You will collaborate with external partners to enhance community engagement and help develop engagement models and procedures. This role focuses on improving wellbeing for older residents.

Qualifications

• Good knowledge of older people and related issues.
• Experience working with vulnerable people.
• Digital skills including Microsoft Office (Excel, Word, PowerPoint, Outlook, MS Teams).
• Experience delivering activities/events for diverse audiences (desirable).
• Proven track record in inclusive wellbeing activities and managing budgets (desirable).

Responsibilities

• Develop and deliver a high-quality, meaningful activities programme for residents.
• Promote social inclusion and co-produce activities with residents.
• Engage external stakeholders to encourage community participation.
• Assist in developing models and procedures for effective engagement.

Skills

Older people knowledge

Vulnerable people experience

MS Office

Activity/event planning

Budget management

Tools

Microsoft Office

Job description

Resident Experience Coordinator - 12 Month Fixed Term Contract

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here.

We’re growing. Quickly and we’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.

We have big ambitions and are looking for superstars to join us.

Within the role of Resident Experience Co-Ordinator you will ensure all residents receive a high quality, and meaningful activities programme, to promote social inclusion for all residents and encourage fun and motivational activities which are specific to the scheme/village and are co‑produced with residents.

You will work with external stakeholders promoting community engagement within the service and encourage resident involvement and assist in the development of models and procedures for effective engagement.

Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

We’d love to meet you!

What we’re looking for

The essential requirements for the role include:

• A good knowledge of older people and the issues pertaining to them
• Experience of working with vulnerable people
• A good level of digital skills and experience, including the use of Microsoft Products (Excel, Word, PowerPoint, Outlook, MS Teams)
• Experience of developing and delivering themed activities/events capable of engaging a diverse audience with diverse needs (desirable)
• Proven track record in delivering a creative and inclusive approach to older people’s wellness and activities (desirable)
• Experience in managing budgets (desirable)

Why us?

At Housing 21 we’re proud to be actively recognising the importance of our employees and rewarding them accordingly. You will receive:

• Holiday Pay
• Occupational Sick Pay
• Occupational Maternity Pay
• Health Cash Plan – certain terms will apply
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Car Lease Scheme
• Cycle to Work Scheme
• Employee Assistance Programme
• Training and development

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.

Closing date for applications: 24 September 2026

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.