Digital User Researcher

IO Associates; Greater London; Remote; GBP 87,000 - 116,000; Full time

Job summary

IO Associates is seeking an experienced Digital User Researcher for a remote role in the public sector. You will plan and deliver research activities, facilitate user testing, and translate findings into actionable insights that shape user-centered services across the end-to-end journey.

Collaborating with designers, developers and product managers, you will ensure research informs decision-making and supports evidence-based improvements for diverse user groups.

Qualifications

• Proven experience using qualitative and quantitative methods.
• Ability to plan research informing decisions and actions.
• Experience selecting appropriate methods for user and business challenges.
• Strong analytical skills to synthesize findings and provide recommendations.
• Communicate insights to multidisciplinary teams and stakeholders.
• Design inclusive research engaging a broad range of users.
• Collaborate within multidisciplinary teams to plan and deliver ongoing research.
• Involve team members and stakeholders in sessions, analysis and synthesis.

Responsibilities

• Plan and deliver end-to-end user research activities for services delivered by the team.
• Facilitate user testing sessions and translate feedback into actionable insights.
• Collaborate with Service Designers, Interaction Designers, Content Designers, Developers and Product Manager.
• Ensure research covers digital journeys, policies and processes across the end-to-end service.
• Champion user needs and influence product and service development with evidence-based decisions.

Skills

Qualitative methods

Quantitative methods

Research planning

Data analysis

Stakeholder communication

Inclusive research

Multidisciplinary teamwork

User journey mapping

Job description

London

Digital User Researcher

Digital User Researcher – Public Sector

Day Rate: £550 per day
IR35 Status: Inside IR35
Contract Length: Until March 2027 with potential for extension
Location: Remote

The Role

We are looking for an experienced User Researcher to join a multidisciplinary User-Centred Design team working on Systems Delivery

The organisation invests in research, supports innovation and works with universities, businesses and research organisations to help advance knowledge, drive economic growth and improve lives across the UK

You will work closely with Service Designers, Interaction Designers, Content Designers, Developers and the Product Manager to ensure that services are designed around the needs of their users. You will plan and deliver research activities, facilitate user testing sessions and translate feedback into actionable insights that help shape simple, intuitive and effective services.

The research will cover the entire end-to-end service, including digital user journeys, policies, processes and ways of working, ensuring that solutions meet both user and business needs.

This is an opportunity to play a key role in influencing product and service development, helping teams make evidence-based decisions and continuously improve the user experience.

Essential Skills and Experience

• Proven experience as a User Researcher, with a strong understanding of a range of qualitative and quantitative research methods.
• Ability to understand the problems a team is trying to solve and plan research that informs decision-making and drives meaningful action.
• Experience selecting and applying appropriate research methods to different user and business challenges.
• Strong analytical skills, with experience analysing research data, synthesising findings and presenting clear, evidence-based recommendations.
• Ability to communicate research insights effectively to multidisciplinary teams and wider stakeholders.
• A strong understanding of user diversity and experience designing inclusive research activities that engage a broad range of users.
• Experience working collaboratively within multidisciplinary teams to plan and deliver continuous user research.
• Experience involving team members and stakeholders in research sessions, analysis and synthesis.

We are looking for a collaborative, evidence-led User Researcher who can champion user needs throughout the design and delivery process. You will be comfortable working with a range of stakeholders, influencing decisions through research and helping multidisciplinary teams turn user insights into practical improvements.