User Experience & Inclusive Design for Patient-Centric Communication Industrial Placement, UK 2026

GSK; Tonwell; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global biopharmaceutical company is seeking an enthusiastic individual for a 1-year placement in their Inclusive Design team. The role involves leading projects related to patient experience design and requires background knowledge in UX or related fields. The ideal candidate will have completed a minimum of 2 years in their undergraduate degree, possess strong communication skills, and be fluent in English. The position offers a competitive salary of £25,400 plus bonuses and flexible working arrangements.

Benefits

Competitive salary

Annual bonus based on performance

Private Healthcare Insurance

Access to wellbeing platform

2 volunteering days per year

Qualifications

• Currently studying an Undergraduate degree and completed a minimum of 2 years.
• Enrolled at a UK or ROI University for the duration of the placement.
• Written and spoken fluency in English.

Responsibilities

• Lead the development of visualization tools for patient journeys.
• Identify and implement digital design solutions to improve usability.
• Conduct user research to generate empathetic design insights.

Skills

Teamworking through multidisciplinary teams

Communication (written & verbal)

Time management

Problem-solving

Networking

Data analysis and management

Technical skills

Education

Undergraduate degree in User Experience (UX) Design or related field

Job description

Overview

The Inclusive Design team is a group within Packaging Development & Design, one of the sub-groups within Drug Product Development (DPD), R&D, based in Ware, UK. At GSK, one of our cultural pillars is to be ambitious for patients, and for the Inclusive Design team, the patient is at the heart of everything we do. Inclusive Design ensures that products and services are accessible and usable by as many people as possible, regardless of their abilities. To meet our objective of ensuring that our patients, and the people who care for them, can successfully engage with and use our medicines, the Inclusive Design team is responsible for conducting patient engagement research and combining it with disease understanding to enrich a synthesis of the patient persona types, patient experience journey, and their capabilities. These findings can be leveraged by teams in medicine development to contribute to overall product design. The Inclusive Design team also leads sustainability objectives to develop truly innovative new packaging and devices that help meet GSK's ambition to reduce our impact on the environment and lead to positive nature change and reduce climate impact.

Key Placement Learnings

• Lead the development of visualisation tools to support communication of disease area insights e.g., patient journeys, patient personas.
• Identify and implement digital / online design solutions that improve clarity, empathy, and usability of patient-facing content.
• Develop skills in visual storytelling, stakeholder engagement, and inclusive design thinking.
• Conduct and synthesize user research to generate empathetic design insights and inform content.
• Monitor and evaluate the effectiveness of design outputs, using feedback and data to iterate and improve communication materials and user experience.
• Contribute to key design activities, such as workshops, co-creation sessions, and validation of patient-facing materials.
• Develop skills, including visual design, inclusive design thinking and stakeholder communication.

Education & Eligibility

Education required: To apply for this placement, you must currently be studying an Undergraduate degree in User Experience (UX) Design or Interaction Design, Graphic Design or Communication Design, Product Design or Industrial Design, Human Factors Engineering or Ergonomics, Design Engineering or Innovation Design.

Other requirements: You will have completed a minimum of 2 years of your undergraduate degree but will not have graduated at the start of your placement. You must be enrolled at a UK (United Kingdom) or ROI (Republic of Ireland) University for the duration of your placement. If you have already graduated with a Bachelor's Degree and are currently studying a postgraduate Masters, you are not eligible for this programme. Language requirement: Written and spoken fluency in English.

Skills & Personal Qualities

• Teamworking through multidisciplinary teams
• Communication (written & verbal)
• Time management
• Problem-solving
• Networking
• Data analysis and management
• Technical skills (detailed within role description)

We're 100% open to all talent. We want to recruit the right people for GSK from the widest possible backgrounds, so we can better serve the inclusion of our patients and because it's the right thing to do. You can learn more about Inclusion at GSK here.

Why GSK?

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture is built on being ambitious for patients, accountable for impact and doing the right thing. GSK is an Equal Opportunity Employer. We believe in an agile working culture for all our roles; if flexibility is important to you, we encourage you to explore options with our hiring team.

We may be required to capture and report certain expenses in the event you are afforded an interview for employment, to ensure compliance with applicable transparency requirements. For more information, please visit the applicable regulatory guidance.

Duration, Salary & Workplace

Duration: 1 year (approximately)

Salary: £25,400 plus a bonus

Workplace Arrangements: Flexible working via performance with choice (office and home working may be available)

Application Details

Application Closing: Early applications are encouraged as candidates will be reviewed regularly, and the advert may close at any point.

What We Offer

• A competitive salary, with an annual bonus based on company performance.
• Employee recognition programs, which reward exceptional achievements.
• Access to wellbeing platform, confidential helpline 24/7, mindfulness, health screenings and financial wellbeing support.
• Private Healthcare Insurance, including 24-hour online GP access.
• Optional Support: identity protection, long-term care insurance, home, auto, and pet insurance
• Opportunities to work with Employee Resource Groups for networking and development.
• Access to IPUnite, a community for development, networking and social connections; includes LinkedIn groups and pre-joining webinars.
• 2 volunteering days per year