Use Researcher - Urgent!

Cloud Consulting; Ouzlewell Green; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Cloud Consulting is urgently seeking an experienced User Researcher to join a high-profile project for a leading organization. The role is hybrid, with 2 days on-site per week in Leeds and 3 days remote, within an IR35 context.

The successful candidate will lead user research across complex digital services, apply GDS design standards, and translate insights into actionable service improvements while mentoring others in a fast-moving, agile delivery environment.

Qualifications

• Proven experience leading user research for digital services with complex journeys.
• Strong understanding of GDS and design standards.
• Proficiency in interviews, ethnography, surveys, diary studies, usability testing.
• Ability to synthesize findings into clear insights that shape strategy and design.
• Experience mentoring and developing others within a research or design team.
• Skilled collaborator with experience in agile delivery environments.
• Excellent communication, facilitation, and influencing skills.

Skills

User research lead

GDS standards

Research methodologies

Synthesize insights

Mentoring

Agile collaboration

Communication skills

Job description

Cloud Consulting have an urgent requirement for an experienced User Researcher to join a high-profile project for a leading company.

The role is a hybrid one - 2 days p/week on-site in Leeds and 3 days remote, and is inside of IR35.

Essential:

• Proven experience leading user research for digital services with complex user journeys
• Strong understanding of GDS and design standards and how research supports service assessments
• Proficiency in a range of methodologies (eg interviews, ethnography, surveys, diary studies, usability testing)
• Ability to synthesise findings into clear insights that shape strategy and design
• Experience mentoring and developing others within a research or design team
• Skilled collaborator with experience in agile delivery environments
• Excellent communication, facilitation, and influencing skills

Desirable:

• Experience across both public and private sector research
• Ability to translate research insights into actionable service improvements
• Experience conducting research in complex public sector environments