User Experience Researcher

WRK digital; Leeds; Remote; GBP 92,000 - 138,000; Part time

Job summary

WRK digital is seeking an experienced Lead User Researcher to join on a 3-month inside IR35 contract. The role focuses on delivering user-centred research to inform digital services in healthcare for public sector projects, with UK remote work and occasional travel to London or Leeds.

You will plan and conduct research, develop strategies aligned with NHS and GDS guidelines, present actionable insights to stakeholders, and lead in the early phases of projects while ensuring accessibility and

Qualifications

• Experience as a User Researcher in agile, user-centred design environments.
• Strong knowledge of research methods and usability testing techniques.
• Experience working on public sector or healthcare projects is highly desirable.
• Ability to communicate research findings clearly and persuasively to technical and non-technical audiences.
• Familiarity with GDS standards and NHS digital guidelines.
• Excellent stakeholder management and collaboration skills.
• Experience with remote research tools and techniques.
• Understanding of service design principles.
• Background in accessibility and inclusive design.

Responsibilities

• Plan, design, and conduct user research activities to understand user needs, behaviours, and pain points.
• Develop research strategies and methodologies aligned with project goals and NHS standards.
• Conduct qualitative and quantitative research, including interviews, surveys, usability testing, and contextual inquiries.
• Analyse and synthesise research findings into actionable insights and recommendations.
• Collaborate with designers, developers, and product teams to ensure user needs are embedded in design decisions.
• Create and maintain research documentation, personas, and journey maps.
• Present findings to stakeholders and influence decision-making with evidence-based insights.
• Ensure compliance with accessibility, data protection, and ethical research standards.

Skills

Lead user research

Agile environments

Research methods

Qualitative research

Quantitative research

Stakeholder management

Communication findings

Remote research tools

Service design

Accessibility

GDS standards

NHS guidelines

Tools

Remote research tools

Job description

Contract User Researcher - Immediate Start Available

Must have GDS experience

Location:

UK Remote with occasional travel to London or Leeds.

Contract Type:

Inside IR35

About the Role

WRK digital are proud to partner with a leading consultancy working in the tech for good space, supporting the development of crucial applications within the public sector. We are seeking a experienced Lead User Researcher's to join the team on a 3-month inside IR35 contract. This role will focus on delivering user-centred research to inform the design and development of digital services that make a real impact in healthcare. It will suit someone who can really stand out and lead in their own right on the early stages of a project.

Key Responsibilities

• Plan, design, and conduct user research activities to understand user needs, behaviours, and pain points.
• Develop research strategies and methodologies aligned with project goals and NHS standards.
• Conduct qualitative and quantitative research, including interviews, surveys, usability testing, and contextual inquiries.
• Analyse and synthesise research findings into actionable insights and recommendations.
• Collaborate with designers, developers, and product teams to ensure user needs are embedded in design decisions.
• Create and maintain research documentation, personas, and journey maps.
• Present findings to stakeholders and influence decision-making with evidence-based insights.
• Ensure compliance with accessibility, data protection, and ethical research standards.

Required Skills & Experience

• Proven experience as a User Researcher in agile, user-centred design environments.
• Strong knowledge of research methods and usability testing techniques.
• Experience working on public sector or healthcare projects is highly desirable.
• Ability to communicate research findings clearly and persuasively to technical and non-technical audiences.
• Familiarity with GDS (Government Digital Service) standards and NHS digital guidelines.
• Excellent stakeholder management and collaboration skills.
• Experience with remote research tools and techniques.
• Understanding of service design principles.
• Background in accessibility and inclusive design.