User Researcher, GDS, NHS

Xpertise; South Yorkshire; Ibrido; GBP 42.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work

Descrizione del lavoro

Xpertise have an urgent requirement for a User Researcher to lead research for digital NHS/GDS aligned services, with experience across complex public journeys.

The role requires working inside IR35 with a 2 days per week hybrid arrangement in West Yorkshire, collaborating with agile teams and mentoring others within the research or design team.

Competenze

• Proven experience leading user research for digital services with complex user journeys.
• Strong understanding of GDS and NHS design standards, and how research supports service assessments.
• Experience mentoring others within a research or design team.

Mansioni

• Lead user research for digital services with complex journeys.
• Synthesize findings into clear insights to shape strategy and design.
• Work in agile delivery environments and influence teams.
• Mentor and develop others within the research or design team.
• Turn research insights into actionable service improvements.
• Collaborate with public and private sector stakeholders.

Conoscenze

User research leadership

GDS/NHS standards

Mixed research methods

Synthesis of insights

Mentoring teammates

Agile delivery

Communication facilitation

Public/private sector exp

Public sector complexity

Insights to improvements

Descrizione del lavoro

User Researcher, GDS, NHS

Xpertise have an urgent requirement for an User Researcher with the following essential skills and experience:

• Proven experience leading user research for digital services with complex user journeys
• Strong understanding of GDS and/or NHS design standards, and how research supports service assessments
• Proficiency in a range of methods, such as interviews, ethnography, surveys, diary studies and usability testing
• Ability to synthesise findings into clear insights that shape strategy and design
• Experience mentoring and developing others within a research or design team
• Experience working in agile delivery environments
• Excellent communication, facilitation and influencing skills
• User research experience in both the public and private sectors
• Experience conducting research in complex public sector environments
• A track record of turning research insights into actionable service improvements

Immediate start - inside IR35 - 2 days hybrid West Yorkshire