User Researcher

Experis IT; Worthing; Híbrido; GBP 62.000 - 82.000; Jornada completa

Descripción de la vacante

Experis IT is seeking an experienced User Researcher to join a multidisciplinary Agile delivery team in Worthing, with 2-3 days per week onsite. You will shape digital services through user-centred research and evidence-based decision making.

You will work with Product Managers, Designers, BAs and Developers to understand user needs, generate actionable insights, and influence product direction. BPSS clearance is required.

Formación

• Proven experience delivering user research within Agile multidisciplinary teams.
• Experience conducting user interviews, usability testing and workshops.
• Ability to translate findings into actionable recommendations.
• Strong knowledge of user-centred design principles and methodologies.

Responsabilidades

• Plan and deliver user research across discovery, design, and development phases.
• Conduct user interviews, usability testing, workshops, and research studies.
• Develop research strategies to support product and service improvements.
• Analyse qualitative and quantitative data and present actionable insights.
• Create personas, journey maps, user stories and other artefacts.
• Support concept testing, prototype validation, and usability assessments.
• Design and analyse surveys and customer feedback activities.
• Facilitate workshops and communicate findings to stakeholders.
• Mentor junior researchers and contribute to research best practices.

Conocimientos

User research

Qualitative research

Quantitative analysis

Agile working

Workshop facilitation

Stakeholder communication

Personas & journey maps

UX methodologies

Educación

Degree in HCI / Usability / Cognitive Psychology

Descripción del empleo

User Researcher

Rate: £390 per day (Inside IR35)
Location: Worthing (2-3 days per week onsite)
Clearance Required: BPSS

The Opportunity

We're looking for an experienced User Researcher to join a multidisciplinary Agile delivery team, helping to shape and improve digital services through user-centred research and evidence-based decision making.

You'll work closely with Product Managers, Designers, Business Analysts, and Developers to understand user needs, generate actionable insights, and influence product and service direction.

Key Responsibilities

• Plan and deliver user research across discovery, design, and development phases.
• Conduct user interviews, usability testing, workshops, and research studies.
• Develop research strategies to support product and service improvements.
• Analyse qualitative and quantitative research data and present actionable insights.
• Create personas, journey maps, user stories, and other research artefacts.
• Support concept testing, prototype validation, and usability assessments.
• Design and analyse surveys and customer feedback activities.
• Facilitate workshops and communicate findings to both technical and non-technical stakeholders.
• Mentor junior researchers and contribute to research best practices.

Essential Skills & Experience

• Proven experience delivering user research within Agile multidisciplinary teams.
• Strong experience conducting:
  • User Interviews
  • Usability Testing
  • Workshop Facilitation
  • Discovery Research
  • Concept and Prototype Testing
• Experience creating research strategies and translating findings into actionable recommendations.
• Strong knowledge of User-Centred Design (UCD) principles and methodologies.
• Experience developing personas, customer journey maps, and behavioural models.
• Excellent analytical and problem-solving skills.
• Ability to communicate user needs effectively to senior stakeholders.
• Experience working with complex digital services and transactional user journeys.
• Comfortable working with both qualitative and quantitative research data.
• Experience mentoring or supporting other researchers.
• Experience collaborating with Designers, Business Analysts, and Developers.
• Understanding of requirements gathering, business analysis techniques, and software development lifecycles.
• Knowledge of data modelling techniques.

Desirable Qualifications

• Degree in Human-Computer Interaction (HCI), Usability, Cognitive Psychology, Market Research, or a related discipline.