Front Desk Host for NHS Patient Experience

Brisdoc Healthcare Services; Weston-super-Mare; On-site; GBP 12,000 - 17,000; Full time

Job summary

BrisDoc Healthcare Services seeks a Receptionist/Host to provide front of house reception at out of hours bases, ensuring patient experience aligns with BrisDoc's NHS standards. The role supports patients and coordinates information flow across teams in a busy care setting.

The successful candidate will welcome patients, manage queries, handle calls, and assist clinical staff with essential materials and records in a professional, courteous manner.

Qualifications

• Provide front of house reception service at BrisDoc's treatment centres
• Promote high standards of patient experience
• Support patients through their journey in the service

Responsibilities

• Welcoming patients on arrival and supporting them through their patient journey
• Answering internal phone calls within BrisDoc standards and recording information accurately
• Record keeping and front line reception duties as required
• Represent BrisDoc and the NHS with professional conduct and appearance
• Perform reception duties efficiently and courteously
• Welcome patients in a polite and professional manner per BrisDoc standards
• Ensure clinical staff are logged in with necessary materials
• Check clinical boxes and replenish stock, reporting missing items
• Provide administrative support to the Integrated Urgent Care clinical team as directed
• Provide patients with information as directed by clinical staff
• Direct patients to facilities such as toilets and breastfeeding areas
• Answer internal calls and relay messages accurately and promptly
• Maintain patient waiting areas clean and tidy

Job description

BrisDoc Healthcare Services seeks a Receptionist/Host to provide front of house reception at out of hours bases, ensuring patient experience aligns with BrisDoc's NHS standards. The role supports patients and coordinates information flow across teams in a busy care setting.

The successful candidate will welcome patients, manage queries, handle calls, and assist clinical staff with essential materials and records in a professional, courteous manner.