Urgent Care Clerical Assistant | Flexible Hours

East and North Hertfordshire NHS Trust; Stevenage; On-site; GBP 21,000 - 24,000; Full time

Job summary

East and North Hertfordshire Teaching NHS Trust is recruiting an Urgent & Emergency Care Clerical Assistant to join our patient-focused team. You will work across the Emergency Department and Urgent Treatment Centre at Lister Hospital, Stevenage, with duties at Lister and Welwyn locations.

The role involves handling enquiries, registering and updating data, providing reception and clerical support, and supporting clinical staff while upholding patient confidentiality.

Qualifications

• GCSE level or equivalent
• Keyboard skills; basic numeracy and literacy
• Microsoft Windows skills
• Customer / patient care experience
• Clerical or admin background (NHS experience preferred)

Responsibilities

• Process enquiries politely and efficiently at reception or by phone.
• Deal with enquiries from Police and external agencies concerning missing people while maintaining confidentiality.
• Register and update details onto hospital and national databases.
• Provide customer oriented reception and clerical support to the clinical team in the Emergency Department.
• Alert clinical staff if a patient looks distraught or unwell and activate the emergency alarm when needed.
• Maintain patient documentation confidentiality.

Skills

Excellent communication

Keeping calm in difficult situations

Organisational skills

Prioritise workload

Work under pressure

Education

GCSE Level or equivalent

Tools

Microsoft Windows skills

Job description

East and North Hertfordshire Teaching NHS Trust is recruiting an Urgent & Emergency Care Clerical Assistant to join our patient-focused team. You will work across the Emergency Department and Urgent Treatment Centre at Lister Hospital, Stevenage, with duties at Lister and Welwyn locations.

The role involves handling enquiries, registering and updating data, providing reception and clerical support, and supporting clinical staff while upholding patient confidentiality.