Emergency Dept Clerical Assistant – Patient Care Admin

Enherts Tr; Stevenage; Remote; GBP 23,000 - 28,000; Full time

Job summary

East and North Hertfordshire Teaching NHS Trust is seeking an Urgent & Emergency Care Clerical Assistant to support the Emergency Department and Urgent Treatment Centre across Lister Hospital in Stevenage and Welwyn. The role is full time, 37.5 hours per week, offering weekend and Bank Holiday enhancements.

You will work independently and within a multi-disciplinary team, handling reception duties, data entry, and clerical support, across sites and handling enquiries with confidentiality.

Qualifications

• GCSE Level or equivalent.
• Basic numeracy and literacy.
• Customer / patient care experience.
• Reception/admin background, NHS experience preferred.
• NVQ3 or equivalent experience.
• Organisational skills and ability to prioritise workload.
• Ability to work under pressure.

Responsibilities

• Process enquiries politely and efficiently at reception or by phone.
• Deal with enquiries from Police and external agencies about missing people with confidentiality.
• Carry out administrative duties accurately and efficiently.
• Provide customer-oriented reception service and clerical support to the clinical team, updating databases.
• Alert clinical staff if a patient looks distraught or unwell and activate alarms.
• Maintain confidentiality and follow legal requirements for patient documentation.

Skills

Customer care

Organisational skills

Prioritise workload

Work under pressure

Education

GCSE Level or equivalent

NVQ3 or equivalent

Job description

East and North Hertfordshire Teaching NHS Trust is seeking an Urgent & Emergency Care Clerical Assistant to support the Emergency Department and Urgent Treatment Centre across Lister Hospital in Stevenage and Welwyn. The role is full time, 37.5 hours per week, offering weekend and Bank Holiday enhancements.

You will work independently and within a multi-disciplinary team, handling reception duties, data entry, and clerical support, across sites and handling enquiries with confidentiality.