Emergency Department Admin Lead — Front Desk (2 Sites)

Leeds Teaching Hospitals; Leeds; In loco; GBP 24.000 - 34.000; Tempo pieno

Descrizione del lavoro

Leeds Teaching Hospitals NHS Trust in Leeds invites applications for an Assistant Patient Services Coordinator to lead a clerical team within the Emergency Department Reception and Ward Clerk services across LGI and SJUH.

You will supervise staff, train on patient administration and customer service, and manage workloads in a 24/7 front-of-house operation, covering shifts across both sites and supporting a welcoming, efficient service to patients and families.

Competenze

• Excellent organisational and communication skills.
• Strong IT skills and ability to use patient administration systems.
• Experience in front-of-house or ED administration is desirable.

Mansioni

• Monitor staffing and stock levels to ensure service demands are met.
• Supervise clerical staff and provide training in patient administration and customer service.
• Work across the Emergency Departments at LGI and SJUH, covering all front-of-house duties.
• Fulfill shift-based duties across a 24/7 rota, including weekends and bank holidays.

Conoscenze

Organisational skills

Communication skills

IT skills

Customer service

Team supervision

Strumenti

Symphony system

Patient administration systems

Descrizione del lavoro

Leeds Teaching Hospitals NHS Trust in Leeds invites applications for an Assistant Patient Services Coordinator to lead a clerical team within the Emergency Department Reception and Ward Clerk services across LGI and SJUH.

You will supervise staff, train on patient administration and customer service, and manage workloads in a 24/7 front-of-house operation, covering shifts across both sites and supporting a welcoming, efficient service to patients and families.