UEC Clerical Assistant

East and North Hertfordshire NHS Trust; Stevenage; On-site; GBP 21,000 - 24,000; Full time

Job summary

East and North Hertfordshire Teaching NHS Trust is recruiting an Urgent & Emergency Care Clerical Assistant to join our patient-focused team. You will work across the Emergency Department and Urgent Treatment Centre at Lister Hospital, Stevenage, with duties at Lister and Welwyn locations.

The role involves handling enquiries, registering and updating data, providing reception and clerical support, and supporting clinical staff while upholding patient confidentiality.

Qualifications

• GCSE level or equivalent
• Keyboard skills; basic numeracy and literacy
• Microsoft Windows skills
• Customer / patient care experience
• Clerical or admin background (NHS experience preferred)

Responsibilities

• Process enquiries politely and efficiently at reception or by phone.
• Deal with enquiries from Police and external agencies concerning missing people while maintaining confidentiality.
• Register and update details onto hospital and national databases.
• Provide customer oriented reception and clerical support to the clinical team in the Emergency Department.
• Alert clinical staff if a patient looks distraught or unwell and activate the emergency alarm when needed.
• Maintain patient documentation confidentiality.

Skills

Excellent communication

Keeping calm in difficult situations

Organisational skills

Prioritise workload

Work under pressure

Education

GCSE Level or equivalent

Tools

Microsoft Windows skills

Job description

Our mission is:

Providing high-quality, compassionate care for our communities

Our vision to 2030 is:

To be trusted to provide consistently outstanding care and exemplary service

Our values

We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include

We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect

We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve

We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Job overview

We are recruiting for Urgent & Emergency Care Clerical Assistant who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will be work independently and as part of a multi-disciplinary team, whose aim is to provide a polite, friendly and patient-focused service to patients attending our Emergency Department and supporting the Urgent Treatment Centre. You will be required to across across site, Lister Hospital in Stevenage and our Urgent Treatment Centre's at Lister and in Welwyn.

This role forms part of a fixed rota providing cover including weekends and 365 days a year. You will need to be able to workdays, evenings, weekends and Bank Holidays, including Christmas and New Year. You will be compensated in enhancements to your pay due to the hours required for this role.

We are proud to support our staff with their personal and professional development and take pride in the encouragement and growth of our staff.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

You will be required to process all enquiries politely and efficiently, displaying empathy when answering queries at the reception desk or over the telephone.

You will be required to deal with enquiries from Police and other external agencies concerning missing people by searching for details on hospital database, whilst always maintaining confidentiality.

You will ensure that all administrative duties are carried out in a professional, accurate and efficient manner always.

You will be responsible for providing a customer orientated reception service and clerical support to the clinical team in the Emergency Department. This is to include accurately registering and updating details onto the hospital and national databases and assisting in any enquiries from internal or external agencies.

You are responsible for alerting clinical staff if you notice a patient looking distraught or unwell needing urgent medical attention, and to activate the emergency alarm where necessary.

You must also recognise the legality of patient documentation and always maintain patient confidentiality.

Working for our organisation

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.

Person specification

Qualifications / Training

Essential criteria

• General Education
• GCSE Level or equivalent

Knowledge

Essential criteria

• Keyboard skills
• Basic Numeracy and literacy
• Microsoft Windows skills

Previous Experience

Essential criteria

• Customer / patient care
• Relevant clerical or admin background (reception experience). Preferably NHS experience or other health related organisation
• NVQ3 or equivalent experience

Skills

Essential criteria

• Excellent communication
• Keeping calm in difficult situations
• Organisational skills
• Ability to prioritise workload
• Ability to work under pressure

Other Requirements

Essential criteria

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day
• Ability to work without supervision
• Good team working, flexibility
• Ability to work with people at all levels within the organisation / professions
• Diplomatic, mature & positive attitude

Secondments/Fixed term

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.

If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.

Committed to our Community

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing [e-mail]

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

King's Trust Support

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