Outpatient Clerk

East and North Hertfordshire NHS Trust; Stevenage; On-site; GBP 21,000 - 23,000; Full time

Job summary

East and North Hertfordshire Teaching NHS Trust is recruiting an outpatient Ward Clerk for the Early Pregnancy Unit in Stevenage. You will provide efficient administrative support, welcome patients, maintain records, coordinate appointments, and liaise with clinicians and other teams to ensure smooth patient care.

The role requires excellent organisation, attention to detail and professional, sensitive communication with patients experiencing pregnancy-related concerns; you will keep clinics

Qualifications

• Register patients and update electronic patient records accurately.
• Answer telephone calls and respond to enquiries, directing calls appropriately.
• Liaise with consultants, nurses, midwives, sonographers, GPs, and other departments regarding patient care.

Responsibilities

• Register patients and update electronic patient records accurately.
• Answer telephone calls and respond to enquiries, directing calls appropriately.
• Prepare and organise patient notes, clinic lists, and relevant documentation.
• Maintain a clean, organised reception and administrative area.
• Process referrals, test results, and correspondence promptly.

Job description

We are recruiting for an outpatient Clerkwho shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The EPU Ward Clerk is responsible for delivering efficient administrative support within the Early Pregnancy Unit, ensuring patient records are accurate, appointments are coordinated, and communication between patients and the multidisciplinary team is effective. The role requires excellent organisational skills, attention to detail, and a sensitive, professional approach when dealing with patients experiencing pregnancy-related concerns. At the heart of everything we do are our core values: Include, Respect,and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. Welcome patients and visitors in a courteous and compassionate manner. Register patients and update electronic patient records accurately Answer telephone calls and respond to enquiries, directing calls appropriately. Maintain confidential patient information in accordance with NHS policies and data protection regulations. Prepare and organise patient notes, clinic lists, and relevant documentation. Liaise with consultants, nurses, midwives, sonographers, GPs, and other departments regarding patient care. Monitor and order office supplies and maintain stock of administrative materials. Process referrals, test results, and correspondence promptly. Ensure clinic and ward documentation is completed accurately and filed correctly. Support the clinical team with general administrative tasks as required. Maintain a clean, organised, and professional reception and administrative area. At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda. We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.