Upvc Service Engineer

Anglian; Ely; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Performance bonus

Company van

Holiday entitlement

Birthday off

Volunteer time off

Health benefits

Cycle to work

24h doctor access

Job summary

Anglian is seeking an experienced Window and Door Engineer to install, maintain and service our uPVC products in customers’ homes across the region. You will carry out repairs, demonstrate product care and ensure work is completed to our Right First Time standards.

You will need a full driving licence, be comfortable travelling to customer sites, and work independently in a field-based role. We provide a van, PDA, mobile and tools, plus a competitive salary and bonus scheme, 31–33 days holiday

Qualifications

• Experience in uPVC installation and maintenance or a relevant qualification.
• Excellent customer service in a customer-facing role.
• Ability to work on own initiative in a standalone field role.
• Full driving licence and willingness to travel.
• Strong time management and communication skills.

Responsibilities

• Visit customer homes to identify faults and perform repairs per warranty and quality standards.
• Demonstrate correct product care to customers.
• Provide high levels of service and be customer-focused.
• Complete service calls on schedule using Right First Time approach.
• Accurately complete paperwork and update PDA records.

Skills

Customer service

Communication

Time management

Self-motivation

Driving licence

Willing to travel

Education

uPVC installation qualification

Job description

Are you an experiencedWindow and Door Engineerwho takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time?Do you have previous experience of uPVC installation and maintenance?

OurWindow and DoorEngineersare essential to efficiently & effectively assist our customers with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.

Your duties will include:

• Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
• To demonstrate & explain correct product care to customers
• Be customer focused and provide a high level of service to every customer
• Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments
• Accurate and timely completion of paperwork and regular updating of the supplied PDA device

You will need:

• Experience of uPVC installation and maintenance (or relevant qualification)
• Excellent customer service skills and experience in a customer facing environment
• Be able to work on your own initiative in a standalone field based role
• A willingness to travel as required and show flexibility within the working week
• Good time management skills
• Good communication skills
• A full driving license

What We Offer

• Competitive basic salaryand Performance related bonus
• Van (for business use only)
• 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off
• Paid time off annually to volunteer
• Comprehensive health and well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily