Universal Credit Advisor - Remote & Client-Focused Help

Citizens Advice Ltd; Salford; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Pension 6%

Employee Assistance Programme

28 days holiday (30 pro rata)

Job summary

Citizens Advice Salford is seeking experienced welfare benefits advisers to join the Help to Claim service. You will provide telephone and web chat support to Universal Credit claimants, help assess suitability, and guide clients through the claim process with tailored assistance as needed.

The role may be done remotely from home or based in an office locally, offering flexible working arrangements and ongoing training and development opportunities.

Qualifications

• Experience delivering welfare benefits advice at a Citizens Advice service, Law Centre or other independent advice agency.
• Proven ability to support Universal Credit claimants by telephone or online chat.

Responsibilities

• Provide telephone and web chat support for Universal Credit claimants.
• Assess eligibility and guide clients through the UC claims process with tailored assistance.

Skills

Welfare benefits advice

Job description

Citizens Advice Salford is seeking experienced welfare benefits advisers to join the Help to Claim service. You will provide telephone and web chat support to Universal Credit claimants, help assess suitability, and guide clients through the claim process with tailored assistance as needed.

The role may be done remotely from home or based in an office locally, offering flexible working arrangements and ongoing training and development opportunities.