Unit Supervisor

Questech Recruitment Ltd; Glenfield; On-site; GBP 46,000 - 74,000; Full time

Job summary

Questech Recruitment Ltd is seeking a Unit Supervisor to support the Unit Manager in delivering Civil Parking Enforcement services, including PCNs, residents' permits, camera enforcement and debt recovery.

You will supervise the Notice Processing Unit, allocate workloads, ensure legislative and performance deadlines are met, and deputise for the Team Manager as required. A professional, detail‑focused approach is essential.

Qualifications

• Experience supervising a team in a busy enforcement or admin setting.
• Knowledge of Civil Parking Enforcement, PCNs, permits and appeals.
• Strong organisational and problem-solving skills.
• Clear written and verbal communication, including reports.
• Ability to drive service improvement and manage staff performance.

Responsibilities

• Supervise day-to-day workload of the Notice Processing Unit.
• Depute for the Team Manager and oversee staff training and development.
• Oversee processing of PCNs, permits and camera enforcement.
• Handle complex inquiries, appeals, and debt recovery processes.
• Monitor service performance and develop policies and improvement plans.

Skills

Team supervision

Civil Parking Enforcement

Attention to detail

Communication skills

Performance management

Job description

Unit Supervisor

Purpose of the role

To support the Unit Manager in the effective and efficient delivery of Civil Parking Enforcement services, including Penalty Charge Notices (PCNs), residents' parking permits, camera enforcement and associated debt recovery processes.

Key Responsibilities of Unit Supervisor

• Supervise and manage the day-to-day work of the Notice Processing Unit, allocating workloads and ensuring legislative, service and performance deadlines are met.
• Support and deputise for the Team Manager, including staff management, training, development, performance management, budgets and work programmes.
• Oversee the processing of PCNs, residents' permits and camera enforcement, including debt recovery, appeals, complex cases and compliance with relevant legislation.
• Provide specialist advice and manage complex cases, including investigations, correspondence, adjudication appeals, Court hearings and queries from customers, Members and stakeholders.
• Monitor and improve service performance, developing policies and procedures, maintaining systems, producing reports and identifying opportunities for continuous improvement.

Key skills and experience of Unit Supervisor

• Experience of supervising or managing a team in a busy administrative or enforcement environment.
• knowledge of Civil Parking Enforcement, PCNs, permits, appeals and relevant legislation is desirable
• Excellent organisational, workload management and problem-solving skills.
• Strong written and verbal communication skills, including report writing and dealing with complaints.
• Ability to manage performance, develop staff and support service improvement.
• Professional, customer-focused approach with sound judgement and attention to detail.

Pay

£(Apply online only) Per day Umbrella rate.