Unit Supervisor: Parking Enforcement & Case Management

Questech Recruitment Ltd; Glenfield; Presencial; GBP 46.000 - 74.000; Jornada completa

Descripción de la vacante

Questech Recruitment Ltd is seeking a Unit Supervisor to support the Unit Manager in delivering Civil Parking Enforcement services, including PCNs, residents' permits, camera enforcement and debt recovery.

You will supervise the Notice Processing Unit, allocate workloads, ensure legislative and performance deadlines are met, and deputise for the Team Manager as required. A professional, detail‑focused approach is essential.

Formación

• Experience supervising a team in a busy enforcement or admin setting.
• Knowledge of Civil Parking Enforcement, PCNs, permits and appeals.
• Strong organisational and problem-solving skills.
• Clear written and verbal communication, including reports.
• Ability to drive service improvement and manage staff performance.

Responsabilidades

• Supervise day-to-day workload of the Notice Processing Unit.
• Depute for the Team Manager and oversee staff training and development.
• Oversee processing of PCNs, permits and camera enforcement.
• Handle complex inquiries, appeals, and debt recovery processes.
• Monitor service performance and develop policies and improvement plans.

Conocimientos

Team supervision

Civil Parking Enforcement

Attention to detail

Communication skills

Performance management

Descripción del empleo

Questech Recruitment Ltd is seeking a Unit Supervisor to support the Unit Manager in delivering Civil Parking Enforcement services, including PCNs, residents' permits, camera enforcement and debt recovery.

You will supervise the Notice Processing Unit, allocate workloads, ensure legislative and performance deadlines are met, and deputise for the Team Manager as required. A professional, detail‑focused approach is essential.