UK People & Office Operations Specialist

Birdeye Inc.; Greater London; On-site; GBP 55,000 - 70,000; Full time

Job summary

Birdeye is expanding its London presence, and we are looking for a Human Resources and Office Operations Specialist to be the first point of contact for employees in the office. This is a varied, hands-on role.

The majority of your time will be spent delivering a smooth, high-quality employee experience for our UK employees, from onboarding and offboarding to day-to-day HR queries, employee records and UK compliance.

Qualifications

• Minimum of 3 years’ relevant HR experience within the UK, covering core HR administration and the employee lifecycle.
• Working knowledge of UK employment law and practice, including contracts, right-to-work, statutory leave and pay, pensions auto-enrolment and UK GDPR.
• Hands‑on experience running onboarding and offboarding and answering day-to-day employee HR queries.
• Experience with an HRIS (for example Workday, Rippling, HiBob or similar) and strong proficiency in Google Workspace or Microsoft 365.
• Excellent organisational and time-management skills, with the ability to juggle competing priorities and shift between strategic and administrative work.

Responsibilities

• Own onboarding for UK new starters: issue offers and contracts, complete right-to-work and pre-employment checks, coordinate equipment and system access with IT, run first-day and induction logistics.
• Own offboarding for UK leavers: process resignations and terminations, issue leaver documentation, manage final pay inputs, holiday payouts, equipment return and access removal, and complete exit processes.
• Process internal moves, promotions and changes to terms and conditions, and issue the related letters and contract amendments.
• Maintain accurate employee records in the HRIS, ensuring data quality and compliance with UK GDPR and internal data-protection standards.
• Administer UK payroll inputs, starters, leavers, and changes, working with Finance and external payroll providers.
• Administer UK benefits and statutory processes, including pensions auto-enrolment, private medical and other benefit providers, Statutory Sick Pay, family leave, and holiday tracking.
• Act as the first point of contact for day-to-day HR queries on policies, pay, benefits, leave and working arrangements.
• Provide first-line support on employee relations matters, escalating complex cases to senior HR and legal.
• Ensure HR policies, handbooks and contract templates comply with current UK employment law and ACAS guidance.
• Administer cycle processes run by the global People team, such as performance reviews and engagement surveys, with UK logistics.

Skills

UK HR experience

HRIS (Workday, Rippling, HiBob)

Google Workspace / Microsoft 365

Organisational skills

Discretion & professionalism

Excellent communication

Full right to work UK

Tools

Workday

Rippling

HiBob

Google Workspace

Microsoft 365

Job description

Birdeye is expanding its London presence, and we are looking for a Human Resources and Office Operations Specialist to be the first point of contact for employees in the office. This is a varied, hands-on role.

The majority of your time will be spent delivering a smooth, high-quality employee experience for our UK employees, from onboarding and offboarding to day-to-day HR queries, employee records and UK compliance.