UK Payroll Solutions Architect – Hybrid Role

HiBob; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Cash health insurance allowance

Annual vision allowance

25 days annual leave

Annual UnMind subscription

Cycle scheme

Season ticket loans

Hybrid working from day 1

Home office stipend

Job summary

HiBob is seeking an experienced Payroll Solution Architect (Payroll CSA) to join our Customer Success Solutions Architect team. You’ll develop a deep expertise in HiBob’s UK Payroll module—serving as a bridge between customer needs, product vision, and scalable business outcomes.

As a Payroll CSA, you’ll be a trusted advisor to clients and internal teams. You’ll collaborate with Product, Customer Success, and R&D to ensure the UK Payroll roadmap addresses real customer challenges, drives

Qualifications

• Deep understanding of UK Payroll legislation, compliance requirements, and operational processes.
• Experience in a technical, customer-facing role such as Solution Architect, Implementation Manager, or Payroll Systems Consultant.
• Proven experience configuring or implementing payroll platforms in a SaaS or B2B tech environment.
• Strong analytical skills and the ability to solve complex technical and regulatory challenges.
• Clear communicator with empathy and precision when guiding clients.
• Fluent in English, both written and spoken.
• CIPP qualification or equivalent preferred.

Responsibilities

• Provide consultative guidance to clients on UK Payroll configuration, system design, and integration points.
• Lead discovery and planning sessions to assess payroll readiness and define success criteria.
• Troubleshoot complex issues and act as escalation point for payroll-related concerns.
• Translate legislation and payroll operations into actionable system recommendations.
• Partner with Product and R&D to validate features and improve functionality.
• Create scalable onboarding frameworks and playbooks for payroll onboarding.
• Share knowledge across CS to establish payroll as a subject matter expert.
• Identify opportunities to improve tools and processes to enhance customer outcomes.

Skills

UK Payroll

Solution Architect

SaaS payroll

Stakeholder mgmt

English fluency

Education

CIPP qualification

Job description

HiBob is seeking an experienced Payroll Solution Architect (Payroll CSA) to join our Customer Success Solutions Architect team. You’ll develop a deep expertise in HiBob’s UK Payroll module—serving as a bridge between customer needs, product vision, and scalable business outcomes.

As a Payroll CSA, you’ll be a trusted advisor to clients and internal teams. You’ll collaborate with Product, Customer Success, and R&D to ensure the UK Payroll roadmap addresses real customer challenges, drives