Customer Success Solution Architect

HiBob; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Cash health insurance allowance

Annual vision allowance

25 days annual leave

Annual UnMind subscription

Cycle scheme

Season ticket loans

Hybrid working from day 1

Home office stipend

Job summary

HiBob is seeking an experienced Payroll Solution Architect (Payroll CSA) to join our Customer Success Solutions Architect team. You’ll develop a deep expertise in HiBob’s UK Payroll module—serving as a bridge between customer needs, product vision, and scalable business outcomes.

As a Payroll CSA, you’ll be a trusted advisor to clients and internal teams. You’ll collaborate with Product, Customer Success, and R&D to ensure the UK Payroll roadmap addresses real customer challenges, drives

Qualifications

• Deep understanding of UK Payroll legislation, compliance requirements, and operational processes.
• Experience in a technical, customer-facing role such as Solution Architect, Implementation Manager, or Payroll Systems Consultant.
• Proven experience configuring or implementing payroll platforms in a SaaS or B2B tech environment.
• Strong analytical skills and the ability to solve complex technical and regulatory challenges.
• Clear communicator with empathy and precision when guiding clients.
• Fluent in English, both written and spoken.
• CIPP qualification or equivalent preferred.

Responsibilities

• Provide consultative guidance to clients on UK Payroll configuration, system design, and integration points.
• Lead discovery and planning sessions to assess payroll readiness and define success criteria.
• Troubleshoot complex issues and act as escalation point for payroll-related concerns.
• Translate legislation and payroll operations into actionable system recommendations.
• Partner with Product and R&D to validate features and improve functionality.
• Create scalable onboarding frameworks and playbooks for payroll onboarding.
• Share knowledge across CS to establish payroll as a subject matter expert.
• Identify opportunities to improve tools and processes to enhance customer outcomes.

Skills

UK Payroll

Solution Architect

SaaS payroll

Stakeholder mgmt

English fluency

Education

CIPP qualification

Job description

Job Description

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.

Come and be you with us

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

HiBob is seeking an experienced Payroll Solution Architect (Payroll CSA) to join our Customer Success Solutions Architect team. In this pivotal role, you’ll develop a deep expertise in HiBob’s UK Payroll module- serving as a bridge between customer needs, product vision, and scalable business outcomes.

As a Payroll CSA, you’ll be a trusted advisor and strategic partner to both our clients and internal teams. You’ll collaborate closely with Product, Customer Success, and R&D to ensure the UK Payroll roadmap addresses real customer challenges, drives adoption, and delivers long-term value. Your proactive engagement and consultative approach will help clients unlock the full potential of UKP, mitigate risk, and ensure organisational agility.

You’ll lead client conversations on UKP best practices, scenario planning, process optimisation, and headcount management- championing the Voice of the Customer and shaping product direction. By partnering with champions across HiBob, you’ll make UKP a true strategic lever for our clients’ success.

Job Requirements

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you do not have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

• Mandatory: Deep understanding of UK Payroll legislation, compliance requirements, and operational processes.
• Proven experience in a technical, customer-facing role such as Solution Architect, Implementation Manager, or Payroll Systems Consultant.
• Proven experience configuring or implementing payroll platforms in a SaaS or B2B tech environment.
• Strong analytical skills and the ability to solve complex technical and regulatory challenges.
• Comfortable working across departments and engaging both technical and non-technical stakeholders.
• Clear communicator, capable of delivering guidance and support with empathy and precision.
• A passion for delivering success - you’re a client-focused team player who thrives on solving challenges.
• A self-starter attitude - you’re resourceful, proactive, and always looking for ways to improve processes.
• Fluent in English - written and spoken.
• CIPP qualification or equivalent is preferred.

Bonus

• Experience supporting a payroll bureau or managing multiple client payrolls.
• Familiarity with HRIS or finance system integrations.
• Experience influencing product development and participating in roadmap planning.
• Background in SaaS platforms, especially those supporting HR, payroll, or finance teams.
• Exposure to payroll automation, analytics, or multi-country payroll processes.
• Practical knowledge of data privacy and compliance frameworks impacting payroll.

What will you do?

• Provide consultative guidance to clients on UK Payroll configuration, system design, and integration points within their tech stack.
• Lead discovery and planning sessions to assess payroll readiness and define implementation success criteria.
• Troubleshoot complex issues and serve as an escalation point for Payroll-related technical concerns.
• Translate evolving legislation and payroll operations into actionable system recommendations.
• Partner with Product and R&D to validate new features, support beta testing, and improve system functionality.
• Create scalable frameworks and playbooks that support efficient and repeatable Payroll onboarding.
• Drive internal knowledge sharing, establishing yourself as the subject matter expert for Payroll within the CS organisation.
• Continuously identify opportunities to enhance tools, processes, and methodologies - improving efficiency, customer outcomes, and the overall experience from using Hibob.

Join Our Village

HiBob is a village filled with incredible people, and we’re proud of that. It’s a place where Bobbers can truly be themselves. We’re about fun, dreams, and ambition just as much as we’re about precision, growth, and high performance.

Becoming a Bobber means joining a company that values you as a whole person. You’ll receive competitive compensation, benefits, and pre-IPO equity - alongside all of this:

• Cash allowance for health insurance
• Annual vision allowance
• 25 days annual leave
• Annual UnMind subscription and wellness benefits
• Travel support (cycle scheme and season ticket loans)
• Hybrid working from day 1
• Work from home allowance - to get your home office set up!
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
• 2 Social Impact days per year for volunteering
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• Pension scheme auto-enrolment from day 1
• Fun company and team social events (locally and virtually with our global teams)
• We love birthdays - take the day off and receive a special gift

Belonging at HiBob

Our success depends on our people, and we want HiBob to be a workplace where everyone feels a sense of belonging and can thrive. We're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.

We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other protected class.

Please contact us at [e-mail] if you'd like to discuss any adjustments to our process. We want you to bring the best of you.