UK IT Support Apprentice (Reading, GB, RG2 6GP)

Biopharma Careers; Reading; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme with employer contrib.

25 days annual leave + bank holidays

Medicash Health Cash Plan

Free winter flu jab

Employee Assistance Programme

KYAN Wellbeing

Cycle to Work Scheme

Enhanced Family Leave

Job summary

STADA Reading in the United Kingdom is offering a UK IT Support Apprentice role within the Global Information Service (GIS) team. You will be immersed in IT support, network management and asset handling, gaining valuable hands-on experience and mentoring in a growing pharma group.

This apprenticeship targets GCSE/A-Level/T-Level students seeking the first step on their career ladder, with exposure to Microsoft 365, Azure and end-user support in a collaborative environment.

Qualifications

• GCSE/A-Level/T-Level student seeking first career step.
• Interest in IT, technology and digital innovation.
• Basic understanding of networks and cloud platforms.
• Strong communication and customer service mindset.
• Proactive attitude and willingness to learn.
• Proficiency in Microsoft 365 applications (Word, Excel, Teams, Outlook).

Responsibilities

• Be the first point of contact for IT support across UK GIS and STADA.
• Provide technical support to end users remotely and face to face.
• Log and resolve support requests in line with service processes and SLAs.
• Maintain hardware and software records and support business continuity.
• Help roll out and support digital tools such as Microsoft 365, Azure, Power Automate and Power Apps.
• Support automation, reporting and continuous improvement initiatives.
• Promote good customer service, cybersecurity awareness and compliance with company policies.

Skills

IT interest

Basic understanding of computer</w>

Microsoft 365 awareness

Strong problem-solving

Proactive attitude

Proficiency in Microsoft 365 apps

Education

GCSE/A-Level/T-Level

Tools

Microsoft 365 (Teams, SharePoint, OneDrive)

Job description

At STADA we pursue our purpose “Caring for people‘s health as a trusted partner” worldwide. Originally founded by pharmacists, we are a leading manufacturer of high-quality pharmaceuticals. More than 12,300 employees around the globe live our values Integrity, Entrepreneurship, Agility and One STADA to achieve ambitious goals and shape the successful future of STADA.

AGILITY – do you have the flexibility and decisiveness to drive change?

ENTREPRENEURSHIP – will you thrive in one of the fastest growing pharmaceutical businesses in Europe?

INTEGRITY – we are driven by trust, respect and honesty, are you?

ONE STADA – communication and teamwork, it’s our path into the future together

UK IT Support Apprentice

Reading | United Kingdom (GB) | Full-time | Fix-term

Come and join us where you will be immersed in the Global Information Service (GIS) team at STADA. You will work alongside seasoned professionals, gaining valuable experience in IT support, network management, and asset management.This is a great opportunity for someone with a strong interest in technology who wants to build experience in IT support, cloud platforms and digital tools.

This role is specifically aimed at an GCSE, A-Level or T-Level student who is looking for the first step on the career ladder.

How you will make an impact

• Be the first point of contact for IT support across UK GIS and STADA.
• Provide technical support to end users remotely and face to face.
• Log and resolve support requests in line with service processes and SLAs.
• Maintain hardware and software records and support business continuity.
• Help roll out and support digital tools such as Microsoft 365, Azure, Power Automate and Power Apps.
• Support automation, reporting and continuous improvement initiatives.
• Promote good customer service, cybersecurity awareness and compliance with company policies.

What we are looking for

• A strong interest in IT, technology and digital innovation.
• Basic understanding of computer systems, networks and cloud-based platforms.
• Awareness of Microsoft 365 tools such as Teams, SharePoint and OneDrive.
• Strong problem-solving, communication and organisational skills.
• A proactive attitude, willingness to learn and good customer service skills.
• Proficiency in Microsoft 365 applications such as Word, Excel, Teams and Outlook.

How We Care For You At Thornton & Ross

our purpose “Caring for people’s health as a trusted partner” motivates us every day. And what would be a better place than starting with our own employees. Which is why we give much in return:

• Competitive salary.
• Salary Sacrifice Pension Scheme offering 6% employer contribution rates.
• 25 days of annual leave plus bank holidays with the potential to buy up to 5 additional days.
• Health benefits provided through our Medicash Health Cash Plan.
• Free winter flu jab.
• Wellbeing support through our Employee Assistance Programme and KYAN Wellbeing – offering free coaching and counselling services for you and your family.
• Cycle to Work Scheme.
• Enhanced Family Leave.
• Plus, many more employee benefits & celebration events.