Digital & CRM Manager (Reading, GB, RG2 6GP)

Biopharma Careers; Reading; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Car allowance

Annual bonus

Hybrid working

Pension plan

Health cover

Flu jab

Wellbeing support

Cycle to work

Family leave

Job summary

STADA UK Thornton & Ross in Reading is seeking a CRM & Digital Operations Manager to drive the digital strategy for Rx brands. You will set up automated journeys in Salesforce CRM, create omnichannel content and oversee data integrations while ensuring GDPR compliance.

Working in a hybrid role, you will collaborate with marketing, IT and global CRM teams to optimise campaigns, content and SEO, supporting product launches and patient engagement.

Qualifications

• Bachelor’s degree in Marketing, Communications, Digital Media or a related field.
• Proven experience in marketing automation and digital content creation.
• Proficiency in Salesforce Marketing Cloud and Journey Builder.
• Strong understanding of SEO and digital optimisation strategies.
• Excellent communication and collaboration skills, with a proactive and results-driven attitude.
• Ability to manage multiple stakeholders and third-party relationships effectively.
• Familiarity with GDPR processes and data compliance.

Responsibilities

• Set up and manage automated customer journeys in Salesforce CRM using segmentation strategies for personalised engagement.
• Develop and execute email campaigns to drive digital pull-through for respiratory, dermatology, bone health and specialty products.
• Create high-quality digital content, including web, email, video, and bite-size webinars, to support product launches and marketing campaigns.
• Optimise digital content for SEO, implementing technical, onsite, and offsite strategies to improve visibility and engagement.
• Manage data integrations, ensuring GDPR compliance and enhancing the sophistication of omnichannel strategies.
• Collaborate with cross-functional teams, including marketing, IT, global CRM and customer service to align content with business objectives.
• Monitor and analyse the performance of digital campaigns, customer journeys and webinars to continuously improve results.

Skills

Marketing automation

Digital content creation

SEO

Digital optimisation

Email campaigns

Stakeholder management

GDPR compliance

Communication skills

Collaboration skills

Education

Bachelor’s degree in Marketing, Communications, Digital Media or a related field

Tools

Salesforce Marketing Cloud

Journey Builder

Job description

CRM & Digital Operations Manager | Marketing & Digital

Reading, Full-Time (Hybrid)

STADA UK Thornton & Ross is on an exciting growth journey with more than 700 employees being fully committed to our purpose of Caring for People’s Health as a Trusted Partner. Together we are shaping the future of Thornton & Ross by living our values of Integrity, Entrepreneurship, Agility and One STADA. If you want to work in an open culture where your uniqueness is valued, join our Team.

As the CRM & Digital Operations Manager at STADA UK, you will play a pivotal role in enhancing the digital engagement of our Rx brands. By leveraging the capabilities of Salesforce CRM, you’ll create and execute automated customer journeys, high-quality digital content and omnichannel strategies that resonate with healthcare professionals (HCPs) and patients alike. Your work will ensure seamless customer experiences, optimise digital operations and drive impactful marketing campaigns.

How You Will Make an Impact:

• Set up and manage automated customer journeys in Salesforce CRM using segmentation strategies for personalised engagement.
• Develop and execute email campaigns to drive digital pull-through for respiratory, dermatology, bone health and specialty products.
• Create high-quality digital content, including web, email, video, and bite-size webinars, to support product launches and marketing campaigns.
• Optimise digital content for SEO, implementing technical, onsite, and offsite strategies to improve visibility and engagement.
• Manage data integrations, ensuring GDPR compliance and enhancing the sophistication of omnichannel strategies.
• Collaborate with cross-functional teams, including marketing, IT, global CRM and customer service to align content with business objectives.
• Monitor and analyse the performance of digital campaigns, customer journeys and webinars to continuously improve results.

What Makes You a Great Fit:

• Bachelor’s degree in Marketing, Communications, Digital Media or a related field.
• Proven experience in marketing automation and digital content creation.
• Proficiency in Salesforce Marketing Cloud and Journey Builder.
• Strong understanding of SEO and digital optimisation strategies.
• Excellent communication and collaboration skills, with a proactive and results-driven attitude.
• Ability to manage multiple stakeholders and third-party relationships effectively.
• Familiarity with GDPR processes and data compliance.

How We Care for You

At STADA (Thornton & Ross) our purpose “Caring for people’s health as a trusted partner” motivates us every day. And what would be a better place than starting with our own employees. Which is why we give much in return:

• Competitive salary, car allowance and annual bonus scheme.
• Salary Sacrifice Pension Scheme offering 8% employer contribution rates.
• Hybrid working – we spend three days of your choice in the office, with the remaining days working at home.
• 25 days of annual leave plus bank holidays with the potential to buy up to 5 additional days.
• Health cover benefits
• Free winter flu jab.
• Wellbeing support through our Employee Assistance Programme and KYAN Wellbeing – offering free coaching and counselling services for you and your family.
• Cycle to Work Scheme.
• Enhanced Family Leave.
• Plus, many more employee benefits & celebration events.

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