Remote IT Support Analyst: Microsoft 365 & Windows

FindCore; United Kingdom; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Fully remote working

Ongoing training and professional开发

Career progression in growing org

Job summary

FindCore is hiring for an IT Support Analyst to provide remote first-line technical support to users, manage tickets, and set up user accounts and devices. The role focuses on Microsoft 365 and Windows environments, with escalation for complex issues and thorough documentation of incidents.

The successful candidate will join a supportive technical team, work fully remotely, and have ongoing training and development opportunities within a growing organisation.

Qualifications

• Good knowledge of Microsoft 365 and Windows operating systems.
• Confident troubleshooting common hardware and software issues.
• Strong communication and problem-solving skills.
• Ability to explain technical information clearly.
• Organised approach with good attention to detail.
• Able to work independently in a fully remote environment.

Responsibilities

• Provide first-line technical support to users by telephone, email and remote-access tools.
• Log, manage and update support tickets accurately.
• Set up user accounts, devices and system access.
• Support Microsoft 365 applications and Windows environments.
• Escalate more complex technical problems when required.
• Maintain clear records of incidents, solutions and system updates.
• Deliver a professional and helpful service to users.

Skills

Microsoft 365

Windows OS

Troubleshooting

Communication

Problem solving

Clear explanations

Attention to detail

Independent remote work

Job description

FindCore is hiring for an IT Support Analyst to provide remote first-line technical support to users, manage tickets, and set up user accounts and devices. The role focuses on Microsoft 365 and Windows environments, with escalation for complex issues and thorough documentation of incidents.

The successful candidate will join a supportive technical team, work fully remotely, and have ongoing training and development opportunities within a growing organisation.