Global FMCG Customer Service Specialist — Hybrid

Mackenzie Jones; Slough; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Bonus

Pension

Healthcare

Holiday

Job summary

A leading recruitment agency is seeking a Customer Service Specialist for a global FMCG organization in Slough. The role involves managing order processing and customer inquiries while ensuring high-quality service delivery in a hybrid working environment. Candidates should have relevant experience, particularly in B2B settings, familiarity with logistics, and strong communication skills. This position offers a competitive salary and additional benefits.

Qualifications

• Previous customer service or order processing experience, preferably B2B.
• Experience with logistics and 3PL coordination.
• Exceptional attention to detail.

Responsibilities

• Manage end-to-end order processing and resolve customer delivery issues.
• Communicate stock availability and delivery updates to customers.
• Collaborate with internal teams and external partners.

Skills

Customer service experience

Logistics handling

Proficiency in Excel

Strong communication skills

Proactive problem solver

Tools

SAP

Excel

Outlook

Job description

A leading recruitment agency is seeking a Customer Service Specialist for a global FMCG organization in Slough. The role involves managing order processing and customer inquiries while ensuring high-quality service delivery in a hybrid working environment. Candidates should have relevant experience, particularly in B2B settings, familiarity with logistics, and strong communication skills. This position offers a competitive salary and additional benefits.