Customer Services Representative – UK FMCG

Perfetti Van Melle; Windsor; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary + bonus

Private medical insurance

27 days annual leave

Flexible hybrid working opportunities after probation

Job summary

A leading confectionery company is seeking a Customer Services Representative in Windsor. This role plays a vital part in supporting the supply chain management through customer order management. Key responsibilities include managing orders, resolving inquiries, and maintaining customer data. Ideal candidates should have 3 years of FMCG customer service experience, strong knowledge of supply chain processes, and proficiency in SAP. Competitive salary and benefits offered, along with flexible working arrangements post-probation.

Qualifications

• At least 3 years’ experience in an FMCG Customer Service role.
• Comfortable working on-site daily to the office in Old Windsor.

Responsibilities

• Manage customer orders from receipt to dispatch and invoicing.
• Investigate and resolve customer enquiries related to stock and deliveries.
• Process claims, returns, damages, and credit notes with Finance.
• Maintain accurate customer master data and sales conditions in SAP.
• Act as a daily point of contact for customers and logistics providers.
• Contribute to supply chain KPIs and improvement initiatives.

Skills

Customer-first mindset

Excellent communication and problem-solving skills

Strong understanding of supply chain processes

Experience with 3PL warehousing

Proficiency in SAP

Strong Excel skills

Fluent in spoken and written English

Tools

SAP S/4HANA

Excel

Job description

Customer Services Representative – UK FMCG

Join to apply for the Customer Services Representative – UK FMCG role at Perfetti Van Melle. Perfetti Van Melle has been creating some of the world’s most loved candy brands for more than 100 years. From Mentos to Chupa Chups, our brands bring joy every day.

• Location: Old Windsor, United Kingdom
• Contract: Permanent, Full-time
• Team: Plan & Deliver | Supply Chain Management

Our colleagues in the Plan & Deliver (Supply Chain) team are eager to team up with you to ensure everyone can enjoy our delicious freshmakers and sweets every day.

Where we need you

The Customer Services Representative plays a key role in supporting effective supply chain management through end-to-end customer order management. Acting as a vital link between customers, sales, logistics partners, and internal teams, you’ll help deliver outstanding service while ensuring smooth order‑to‑invoice processes. This role is office‑based in Old Windsor, supporting close collaboration with internal teams and partners. Following a successful probation period, flexible hybrid working opportunities may be available.

Your core responsibilities at a glance

• Manage customer orders from receipt through to dispatch and invoicing, including EDI orders
• Investigate and resolve customer enquiries related to stock availability, deliveries, pricing, and product information
• Process claims, returns, damages, and credit notes in collaboration with Finance
• Maintain accurate customer master data and sales conditions in SAP
• Act as a daily point of contact for customers, sales teams, and 3PL logistics providers
• Contribute to supply chain KPIs, continuous improvement initiatives, and cost‑saving projects
• Build strong working relationships with customers and internal stakeholders to meet service level targets

The ingredients of Perfetti Van Melle – is this your flavor?

We are Taste Makers in Candy! As the third‑largest confectionery company in the world — and the second in Europe — we’re on a journey to become the very best at making candy. And we need great colleagues to make that happen.

What makes us unique:

• Empowering – Growth and development opportunities tailored to you
• Fun – A family‑like culture, team events, and yes… a candy company!
• Innovation – Active engagement in health, sustainability, and food safety
• Dynamic – Operations in 30+ countries and a business that’s always evolving

The ideal recipe for our new Customer Services Representative

• At least 3 years’ experience in an FMCG Customer Service role
• Strong understanding of end‑to‑end supply chain processes, KPIs, and operations
• Experience working with 3PL warehousing and logistics providers
• Proficient in SAP (SAP S/4HANA preferred) and confident with Excel
• A customer‑first mindset with excellent communication and problem‑solving skills
• Fluent in spoken and written English
• Comfortable working on‑site and commuting daily to our Old Windsor office

What we offer

• Competitive salary + bonus
• Private medical insurance, dental cover, life assurance, and income protection
• 27 days annual leave (plus bank holidays)
• A beautiful office overlooking the River Thames in Old Windsor
• Flexible hybrid working opportunities after probation
• A supportive, inclusive culture where your contribution truly matters

At Perfetti Van Melle, we believe the strength of our team lies in diversity. We create a workplace where everyone feels welcome, respected, and empowered to grow. Ready to shape the future of sweets? Apply now and help us create even more sweet moments!