FMCG Customer Service & Fulfilment Lead (3PL) | Hybrid

Proper Snacks; Nuneaton; Hybrid; GBP 60,000 - 75,000; Full time

Benefits offered by this job

24 days holiday

Company bonus

Cycle to Work

Medical cover

Audible perks

Job summary

PROPER SNACKS is seeking a Customer Services & Fulfilment Manager to lead the end-to-end service experience for our retail, food-service and export customers. You will own 3PL performance, drive improvements, and lead the Customer Services function to deliver reliable, high-quality service across the network.

Based in Nuneaton with a hybrid pattern (minimum 3 days in the office), you will be the voice of the customer, coaching the team and collaborating with internal stakeholders to optimise

Qualifications

• Experience leading a customer service team in FMCG, ideally food, with retail and food-service customers.
• Strong interpersonal and communication skills and customer-centric mindset.
• Proven ability to develop people and manage performance.

Responsibilities

• Own and manage 3PL performance and SLAs, ensuring on-time delivery.
• Lead Customer Services across UK and export customers.
• Develop and coach the team for continuous improvement in service and efficiency.
• Ensure processes support accurate order management, invoicing, and delivery communications.
• Use feedback and data to drive service improvements.

Skills

3PL management

Customer service leadership

People leadership

Supply chain collaboration

Process improvement

Job description

PROPER SNACKS is seeking a Customer Services & Fulfilment Manager to lead the end-to-end service experience for our retail, food-service and export customers. You will own 3PL performance, drive improvements, and lead the Customer Services function to deliver reliable, high-quality service across the network.

Based in Nuneaton with a hybrid pattern (minimum 3 days in the office), you will be the voice of the customer, coaching the team and collaborating with internal stakeholders to optimise