UK Field IT Engineer – On-Site & Remote Support

Akkodis; Skelmersdale; On-site; GBP 28,000 - 38,000; Full time

Job summary

Akkodis is seeking a Field Services Engineer to deliver 1st and 2nd line IT support across multiple client environments in the UK. The role requires remote and on-site work with regular travel to customer sites throughout the UK and Northern Ireland.

You will troubleshoot hardware, software, networking and telecoms issues, ensuring quick resolution and high customer satisfaction. The ideal candidate has proven experience in IT support, familiarity with ITSM tools, and a proactive approach to

Qualifications

• Experience in 1st or 2nd line IT support roles.
• Proficient with Windows, Microsoft 365 and Active Directory.
• Experience troubleshooting hardware, software, networking and telecoms.
• Experience using ITSM platforms (ServiceNow, Remedy, Jira).
• Experience supporting multi-client environments is desirable.
• Willingness to travel across the UK and Northern Ireland.

Responsibilities

• Provide 1st and 2nd Line IT support across hardware, software, networking, and telecommunications environments.
• Diagnose and resolve issues relating to laptops, desktops, mobile devices, printers, and peripheral equipment.
• Support, maintain, and troubleshoot Windows operating systems, Microsoft 365, Active Directory, and enterprise applications.
• Install, configure, and maintain telecommunications systems, including VoIP solutions, mobile device management platforms, and networked communication systems.
• Utilise IT Service Management (ITSM) tools such as ServiceNow, Remedy, or Jira Service Management to log, track, update, and resolve incidents and service requests.
• Troubleshoot network technologies including TCP/IP, DNS, DHCP, VPNs, LAN, and WAN environments.
• Manage incidents through to successful resolution, escalating where appropriate and ensuring adherence to service level agreements.
• Maintain accurate documentation of support activities, resolutions, procedures, and technical knowledge.
• Collaborate with internal support teams, infrastructure specialists, and third-party vendors to resolve complex technical issues.
• Provide on-site support to customer locations across the UK and Northern Ireland as required.
• Deliver outstanding customer service and develop strong working relationships with client stakeholders.
• Contribute to continuous service improvement initiatives and knowledge-sharing activities.

Skills

Windows OS

Microsoft 365

Active Directory

Networking

VoIP

ITSM tools

Communication

Problem solving

Time management

Teamwork

Driving licence

Education

GCSEs incl Maths & English

IT qualification or certification

ITIL Foundation

CompTIA A+

Microsoft Fundamentals

Tools

ServiceNow

Remedy

Jira Service Management

Job description

Akkodis is seeking a Field Services Engineer to deliver 1st and 2nd line IT support across multiple client environments in the UK. The role requires remote and on-site work with regular travel to customer sites throughout the UK and Northern Ireland.

You will troubleshoot hardware, software, networking and telecoms issues, ensuring quick resolution and high customer satisfaction. The ideal candidate has proven experience in IT support, familiarity with ITSM tools, and a proactive approach to