Public Sector IT Field Engineer - On-Site & Remote Support

Agilisys; England; On-site; GBP 29,000 - 38,000; Full time

Benefits offered by this job

Enhanced Pension Scheme

Life Assurance

Perks at Work discounts

25 days annual leave

Job summary

Agilisys in the United Kingdom is seeking a Field Support Engineer to deliver high-quality IT support across the Sefton partnership, both remotely and on-site. You will diagnose issues, resolve incidents and support service improvement while working with the Field Engineering Team Leader.

The role requires experience in IT support environments, hardware troubleshooting, and strong communication. You will contribute to customer satisfaction, maintain documentation, and help drive continuous

Qualifications

• Experience in IT or field support environments.
• Ability to troubleshoot hardware on laptops, desktops, tablets and mobile devices.
• Strong communication and customer service skills, with ability to explain technical information clearly.
• Working knowledge of Windows 11, Microsoft 365 and end-user support tools.
• Good organisational, time management and prioritisation skills.
• Strong problem-solving skills, attention to detail and ability to make decisions in a busy environment.
• Flexible, adaptable and customer-focused approach with commitment to continuous improvement.

Responsibilities

• Deliver face-to-face, telephone and on-site IT support to customers and partners across the contract.
• Provide hardware support & troubleshooting for laptops, desktops, tablets and mobile devices.
• Take ownership of service delivery in line with SLAs and KPI targets.
• Share knowledge and maintain accurate technical documentation.
• Liaise with third-party suppliers to coordinate support activity and timely delivery.
• Build positive working relationships with customers and partners.
• Identify opportunities for service improvements and better ways of working.

Skills

IT support

Field support

Windows 11

Microsoft 365

Hardware troubleshooting

Customer service

Communication

Time management

End-user support

Tools

Active Directory

Intune

Azure

Endpoint protection

Job description

Agilisys in the United Kingdom is seeking a Field Support Engineer to deliver high-quality IT support across the Sefton partnership, both remotely and on-site. You will diagnose issues, resolve incidents and support service improvement while working with the Field Engineering Team Leader.

The role requires experience in IT support environments, hardware troubleshooting, and strong communication. You will contribute to customer satisfaction, maintain documentation, and help drive continuous