UK Customer Service & Office Operations Lead

Office Angels; Westerham; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

22 days annual leave + bank holidays

Private onsite parking

Shape how the office operates

Growing UK/European eCommerce business

Direct involvement with senior mgmt

Job summary

Office Angels client is seeking a Customer Service Manager in Biggin Hill, Kent for a permanent, office-based role. You will lead the UK customer service and office team and coordinate with colleagues in the Philippines and the Netherlands.

You will recruit, onboard and train staff, manage attendance and administration, and drive KPI-focused service improvements across operations.

Salary £34,000–£38,000 depending on experience; benefits include 22 days leave and onsite parking.

Qualifications

• Strong customer service experience and skills.
• Experience managing and developing a small team.
• Excellent organisational and time-management abilities; strong written and verbal communication.

Responsibilities

• Lead, support and develop the UK customer service and office team.
• Coordinate with outsourced colleagues in the Philippines and team in the Netherlands.
• Recruit, onboard and train staff; manage attendance and general administration.
• Establish office procedures and working practices; monitor KPIs and customer satisfaction.
• Drive process improvements, ensure compliance, health & safety, and use of tech to reduce manual work.

Skills

Customer service

Team management

Organisational skills

Time management

Communication

MS Office

Tools

Microsoft Office

Job description

Office Angels client is seeking a Customer Service Manager in Biggin Hill, Kent for a permanent, office-based role. You will lead the UK customer service and office team and coordinate with colleagues in the Philippines and the Netherlands.

You will recruit, onboard and train staff, manage attendance and administration, and drive KPI-focused service improvements across operations.

Salary £34,000–£38,000 depending on experience; benefits include 22 days leave and onsite parking.