UK Customer Collaboration Manager

Mondelez International Inc.; Birmingham; On-site; GBP 42,000 - 62,000; Full time

Job summary

Mondelēz International in Birmingham is seeking a Customer Collaboration professional to manage the customer agenda for your market or set of customers. You will improve value and service to customers and increase supply chain efficiency through a single point of contact.

The role requires cross-functional communication with sales, logistics, demand planning, product supply and external partners to deliver KPI targets and foster a high-performing team with a focus on timely, data-driven decision

Qualifications

• Experience in CS&L function and customer-facing roles.
• Cross-functional experience across sales, CS&L, demand planning and logistics.
• Knowledge of SAP, information systems and process design.
• Experience leading and developing a team.
• Ability to analyze data and derive actionable insights to meet KPIs.

Responsibilities

• Drive cross-functional communication among stakeholders: sales, logistics operations, demand planning, product supply and external partners.
• Achieve KPI targets including service levels and adherence to critical paths.
• Lead and coach a team to execute plans and grow within the organization.
• Foster customer-specific and broad initiatives to improve replenishment and availability.
• Deliver enhanced service by implementing customer supply chain improvement initiatives.

Skills

Cross-functional comms

Data-driven

Team leadership

Customer focus

Influencing

Tools

SAP

Information systems

Process design

SOPs

Job description

Birmingham, United Kingdom

Full time

R-174540

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will manage the customer collaboration agenda for your market or set of customers. You improve value and service to customers and increase supply chain efficiency while offering accountability and transparency into customer performance via a single point of contact.

How you will contribute

You will:

• Drive effective cross-functional communication among stakeholders: sales, logistics operations, demand planning, product supply and external partners
• Achieve KPIs targets including customer service levels and adherence to critical paths both internally and externally
• Create a winning team that secures current and future plans by developing, coaching, delegating and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization
• Focus on customer specific and wider business initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration
• Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in CS&L function, ideally with knowledge of customer supply chain management and have core experience in customer facing roles
• Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge)
• SAP, information systems, process design, standard operating procedures
• Experience leading and developing a team
• Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
• Great interpersonal, teamwork and communication skills
• Able to influence, negotiate and apply commercial acumen

More about this role

Work schedule:

hybrid model (3 days in the office and 2 days working from home)

Relocation Support Available?

No Relocation support available

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Temporary (Fixed Term)

Customer Collaboration (CLD)

Customer Service & Logistics

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum

Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.

Join us and Make It An Opportunity!

Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.