My Benefits Advisor UK (fixed-term contract)

Mondelez International Inc.; Birmingham; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Job summary

Mondelēz International is seeking a specialist to support impeccable service operations within Digital Services for the UK&I market on a fixed-term, hybrid basis. You will own elements of process design, SOP development, and continuous improvement, collaborating with the Rewards function and third-party providers to ensure smooth service delivery.

The role emphasizes cross-functional teamwork, effective communication, and proactive issue resolution as part of a broader Rewards and Service

Qualifications

• Your specific process area.
• Working in a shared service organization.
• Being a good team player and influencing others.
• Process design and mapping, and business requirement gathering experience.
• Communicating effectively with interpersonal skills and taking initiative.

Responsibilities

• Ensure service level agreements and obligations are met.
• Co-own the development of standard operating procedures.
• Drive standardization and simplification of processes.
• Provide input for training materials and ensure SOPs compliance with policies and law.
• Analyze exceptions and recommend process improvements.
• Lead continuous improvement for the team.

Skills

Process design

Shared service

Team collaboration

Interpersonal communication

Requirements gathering

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

How You Will Contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What You Will Bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Your specific process area
• Working in a shared service organization
• Being a good team player and influencing others
• Process design and mapping, and business requirement gathering experience
• Communicating effectively, applying interpersonal skills and taking initiative

More About This Role

What you need to know about this position:

• This role involves managing the Rewards flexible benefits program for the UK&I market, including overseeing the relationship with the third-party benefits provider to ensure seamless service delivery.
• The role holder will also be responsible for managing escalations and ensuring timely resolution of any issues that arise.
• Additionally, this person will support and collaborate with the Rewards Advisor on key activities as needed, offering a great opportunity to gain broader exposure across the Rewards function.

Job specific requirements:

Fixed term contract

Hybrid way of working

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland.

No Relocation support available

Business Unit Summary

Mondelēz International, Inc. empowers people to snack right in over 150 countries around the world. We are leading the future of snacking with mouth-watering iconic brands such as Oreo, belVita, LU and Ritz biscuits; Cadbury Dairy Milk, Green & Blacks, Milka and Toblerone chocolate; Philadelphia and Dairylea cheese; and Maynards Bassetts, Trebor and Trident gums. Our more than 80,000 colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Temporary (Fixed Term)

Service Operations (Delivery)

Global Business Services