UK Account Services Specialist – OTD & SAP

TE Connectivity Ltd.; Swindon; On-site; GBP 25,000 - 38,000; Full time

Job summary

TE Connectivity is seeking a Customer Service representative in the UK to be the primary day-to-day interface for assigned account partners, handling orders, inquiries and service requests.

You will review contracts, process orders in SAP, expedite deliveries, handle returns and credits, and follow TESOG policies. The role requires excellent communication, organisation and the ability to work accurately under pressure.

Qualifications

• Excellent interpersonal skills and telephone manner.
• Ability to communicate with customers and people at all levels of the organisation.
• Organised, methodical approach with strong accuracy and attention to detail.
• Experience in a customer service environment.
• Experience with SAP preferred but not essential.

Responsibilities

• Be the primary day-to-day interface for assigned account partners in the UK.
• Carry out contract reviews on orders/schedules and process them within SAP.
• Progress and expedite orders; process requests for quotations.
• Process customer returns; investigate credit and debit requests and issue credits/debits.
• Conduct regular reviews with your account base to discuss OTD, backlog and support issues.
• Review, action and issue all relevant order-related reports.
• Follow TESOG policies and procedures.
• Proactively perform quote follow-up activities.

Skills

Interpersonal skills

Telephone manner

Communication with all levels

Team player

Organised and detail-oriented

Customer service experience

Work under pressure

MS Office (Outlook/Word/Excel)

Adaptability

Tools

SAP

Outlook

Excel

Word

Job description

TE Connectivity is seeking a Customer Service representative in the UK to be the primary day-to-day interface for assigned account partners, handling orders, inquiries and service requests.

You will review contracts, process orders in SAP, expedite deliveries, handle returns and credits, and follow TESOG policies. The role requires excellent communication, organisation and the ability to work accurately under pressure.