Customer Service Associate

TE Connectivity Ltd.; Swindon; In loco; GBP 25.000 - 38.000; Tempo pieno

Descrizione del lavoro

TE Connectivity is seeking a Customer Service representative in the UK to be the primary day-to-day interface for assigned account partners, handling orders, inquiries and service requests.

You will review contracts, process orders in SAP, expedite deliveries, handle returns and credits, and follow TESOG policies. The role requires excellent communication, organisation and the ability to work accurately under pressure.

Competenze

• Excellent interpersonal skills and telephone manner.
• Ability to communicate with customers and people at all levels of the organisation.
• Organised, methodical approach with strong accuracy and attention to detail.
• Experience in a customer service environment.
• Experience with SAP preferred but not essential.

Mansioni

• Be the primary day-to-day interface for assigned account partners in the UK.
• Carry out contract reviews on orders/schedules and process them within SAP.
• Progress and expedite orders; process requests for quotations.
• Process customer returns; investigate credit and debit requests and issue credits/debits.
• Conduct regular reviews with your account base to discuss OTD, backlog and support issues.
• Review, action and issue all relevant order-related reports.
• Follow TESOG policies and procedures.
• Proactively perform quote follow-up activities.

Conoscenze

Interpersonal skills

Telephone manner

Communication with all levels

Team player

Organised and detail-oriented

Customer service experience

Work under pressure

MS Office (Outlook/Word/Excel)

Adaptability

Strumenti

SAP

Outlook

Excel

Word

Descrizione del lavoro

TE Connectivity's Customer Service teams interact with customers and company sales representatives to handle a variety of pre-sales and post-sales service functions. They use phone, email, and the internet to manage customer correspondence and internal enquiries. They also investigate and resolve customer complaints. A key focus of the role is developing strong working relationships with customers and internal support functions. Your new role:

• Be the primary day-to-day interface for assigned account partners in the UK
• Carry out contract reviews on orders/schedules and process them within SAP
• Progress and expedite orders as requested.Process requests for quotations
• Process customer returns.Investigate credit and debit requests and queries, issuing credits/debits where necessary
• Conduct regular reviews with your account base to discuss OTD (On-Time Delivery), backlog, and general support issues.
• Review, action, and issue all relevant order-related reports
• Follow TESOG policies and procedures
• Proactively perform quote follow-up activities Excellent interpersonal skills and telephone manner Ability to communicate with customers and people at all levels of the organisation Proactive and flexible attitude as a team member Organised and methodical approach to work, with strong accuracy and attention to detail Demonstrable experience handling customers in a highly customer-orientated environment Experience using SAP preferred but not essential Ability to work under pressure and meet tight deadlines Experience using Outlook, Word and Excel At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.