Customer Service Associate

TE Connectivity; Swindon; On-site; GBP 26,000 - 38,000; Full time

Job summary

TE Connectivity is seeking a Customer Service professional to be the main day-to-day interface for UK account partners, handling order processing, quotations, returns, and credit/debit inquiries. You will work within SAP and collaborate with sales and support functions to optimise on-time delivery.

Applicants should have strong communication skills, be organised under pressure, and comfortable using Outlook, Word and Excel.

Qualifications

• Excellent interpersonal skills and telephone manner.
• Able to communicate with customers and all levels of the organisation.
• Proactive and flexible team member.
• Organised and methodical with strong accuracy and attention to detail.
• Experience handling customers in a customer‑orientated environment.
• Experience using SAP preferred but not essential.
• Proficient with Outlook, Word and Excel.

Responsibilities

• Be the primary day-to-day interface for UK account partners.
• Carry out contract reviews on orders and process them in SAP.
• Progress and expedite orders as requested.
• Process requests for quotations.
• Handle customer returns and credit/debit requests.
• Review reports and discuss OTD and backlog with accounts.

Skills

Interpersonal skills

Telephone manner

Communication

Proactive attitude

Organised

Attention to detail

Customer service

Tools

SAP

Outlook

Excel

Word

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Customer Service teams interact with customers and company sales representatives to handle a variety of pre-sales and post-sales service functions. They use phone, email, and the internet to manage customer correspondence and internal enquiries. They also investigate and resolve customer complaints. A key focus of the role is developing strong working relationships with customers and internal support functions.

Your New Role

• Be the primary day-to-day interface for assigned account partners in the UK
• Carry out contract reviews on orders/schedules and process them within SAP
• Progress and expedite orders as requested.Process requests for quotations
• Process customer returns.Investigate credit and debit requests and queries, issuing credits/debits where necessary
• Conduct regular reviews with your account base to discuss OTD (On-Time Delivery), backlog, and general support issues.
• Review, action, and issue all relevant order-related reports
• Follow TESOG policies and procedures
• Proactively perform quote follow-up activities

Your Ideal Background

• Excellent interpersonal skills and telephone manner
• Ability to communicate with customers and people at all levels of the organisation
• Proactive and flexible attitude as a team member
• Organised and methodical approach to work, with strong accuracy and attention to detail
• Demonstrable experience handling customers in a highly customer-orientated environment
• Experience using SAP preferred but not essential
• Ability to work under pressure and meet tight deadlines
• Experience using Outlook, Word and Excel