Ubuntu Cloud Support Engineer - London

Dormont Manufacturing Co; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Personal learning and development budget

Annual compensation review

Annual holiday leave

Job summary

Canonical is seeking a Linux Engineer/Administrator to provide exceptional technical support from our London office. In this role, you'll manage customer support cases, investigate issues, and ensure the highest levels of customer satisfaction.

The ideal candidate has a strong background in Linux, excellent communication skills, and a passion for technology. You will be involved in various training sessions and team gatherings, working alongside some of the industry's best professionals.

Qualifications

• Professional written and spoken English with excellent presentation skills.
• Exceptional academic track record from both high school and university.
• Ability to learn quickly and handle the pressure of a customer-facing job.

Responsibilities

• Deliver outstanding technical support on the Desktop and Server technical stack.
• Investigate and resolve complex customer problems related to Canonical’s product portfolio.
• Engage directly with customers and collaborate to resolve their issues.

Skills

Linux troubleshooting

Customer support experience

English communication

Programming fundamentals

Technical onboarding

Education

Undergraduate degree in a technical subject

Tools

Docker

KVM

OpenStack

Job description

Canonical is seeking a Linux Engineer/Administrator to provide exceptional technical support from our London office. In this role, you'll manage customer support cases, investigate issues, and ensure the highest levels of customer satisfaction.

The ideal candidate has a strong background in Linux, excellent communication skills, and a passion for technology. You will be involved in various training sessions and team gatherings, working alongside some of the industry's best professionals.