Linux Desktop Support Engineer - Customer Success

Canonical; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel to new locations

Job summary

Canonical is looking for a Linux Engineer/Administrator in London to deliver technical support for customers using Ubuntu. This role involves problem-solving, enhancing customer satisfaction, and contributing to team efforts within a distributed work environment.

You will need strong knowledge of Linux troubleshooting, as well as the ability to communicate effectively in professional English. Canonical fosters an equal opportunity environment focusing on excellence and individual growth.

Additional benefits include personal development budgets and opportunities for international travel.

Qualifications

• Professional written and spoken English with excellent presentation skills.
• Exceptional academic track record from both high school and university.
• Track record of going above-and-beyond expectations to achieve outstanding results.
• Ability to travel internationally twice a year for company events.

Responsibilities

• Investigate issues reported by customers by researching and escalating issues.
• Work to resolve complex customer problems related to Canonical’s portfolio of products.
• Engage directly with customers and work collaboratively to resolve their issues.
• Ownership of results ensuring each support case meets Service Level Agreements.
• Provide technical and infrastructure support during office events.

Skills

Experience with Linux troubleshooting

Linux integration with other environments

Knowledge in Networking

Knowledge in Virtualization / Cloud

Knowledge in Containers

Knowledge in Storage technologies

Professional English communication

Ability to learn quickly

Education

Undergraduate degree in a technical subject

Job description

Canonical is looking for a Linux Engineer/Administrator in London to deliver technical support for customers using Ubuntu. This role involves problem-solving, enhancing customer satisfaction, and contributing to team efforts within a distributed work environment.

You will need strong knowledge of Linux troubleshooting, as well as the ability to communicate effectively in professional English. Canonical fosters an equal opportunity environment focusing on excellence and individual growth.

Additional benefits include personal development budgets and opportunities for international travel.