Product & Training Support Engineer

Continental; England; Sur place; GBP 42 000 - 56 000; Plein temps

Résumé du poste

Continental is seeking a skilled Product & Training Support Engineer to deliver technical customer services, warranty analysis and training within the Tires group. You will work across UK teams and partners to ensure high service levels and quality standards.

The role requires strong tyre knowledge, excellent communication, and hands-on training delivery, with a focus on CV and passenger tyre servicing. Based in Rugby, a UK driving licence is desirable.

Qualifications

• Strong knowledge of tyre technology, servicing, warranty investigation and quality management.
• Excellent written and verbal communication, data reporting, and technical training delivery.
• Experience working with customers, fleets, dealers, and service providers.

Responsabilités

• Manage daily customer service of tyre complaints and adjudications to meet KPIs.
• Provide product quality assessment and reporting.
• Ensure timely customer responses within defined targets.
• Support TCS audit programs and technical training delivery.
• Assist in creating training content and technical bulletins.

Connaissances

Tyre tech knowledge

Analytical skills

Customer service

Technical report writing

Formation

GCSE maths/english/science

UK driving licence

tyre/automotive qualifications or experience

Outils

MS Office

SAP

Quality management systems

Description du poste

Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €19.7 billion in 2025and currently employs around78,000 peoplein 54 countries and markets.

Tire solutions from theTires group sectormake mobility safer, smarter, and more sustainable. Its premium portfolio encompasses car, truck, bus, two-wheel, and specialty tires as well as smart solutions and services for fleets and tire retailers. Continental has been delivering top performance for more than 150 years and is one of the world's largest tire manufacturers.In fiscal year 2025, the Tires group sector generated sales of 13.8billion euros.Continental's tire division employs more than 55,000 people worldwide and has19productionand 16 development sites.

Product & Training Support Engineer is responsible for providing administrative support, product expertise and advanced after sales technical and training support within Technical Customer Services (TCS). This includes warranty tyre diagnosis, logging and monitoring, specialist service & technical back up for; TCS field Team, DC2, Sales, Marketing and C360 Network in the practical elements of training support, in particular expertise with PSV, CVT & CST tyre fitting, husbandry, vehicle lifting, securing, walk-round checks. As part of Technical Customer Services constant product quality monitoring, this role also is involved in liaising with Central Technical Services and the Bandvulc plant of early warning quality concerns

Product & Training Support Engineer – Key Responsibilities

• Manage the daily customer service of tyre complaints and adjudications, ensuringhigh performance goals are achieved in processing complaints and dealing with re-examination complaints
• Provide product quality assessment and reporting
• Ensure customer response targets are consistently achieved within defined KPI
• Provide support with the TCS Audit programme where and when necessary
• Provide support in specialisttechnical expertise as part of the portfolio of technical training courses delivered
• Practicaltraining in vehicle securing, lifting, walk-round, wheel security, tyre fitting, balancing, re-grooving, repairing and all other related factors to the required training courses
• Responsible forthe operation andcleanliness of the warranty and trainingfacility, ensuring high service levels, quality standards and that it is fully functional at all times
• Monitor product quality performance, identify emerging quality concerns,coordinate reporting and escalation through internal quality management processes
• Act as the primary liaison between UK Technical Services, Central Technical Services, and manufacturing operations regarding product quality and warranty-related factors
• Initial interfaceto provide specialist accurate technical support and advice to customers, fleets, dealers, sales teams, and internal stakeholders on tyre technology and performance, servicing, and warranty matters enabling clear and concise data is shared in-line with Continental's compliance
• Assist and delivertechnical training and support in the development of training programmes for both commercial vehicle and passenger tyre service networks
• Assist with the creation of training and technical bulletins,videos and other content required for the business

About You:

The ideal candidate will be a highly experienced technical professional with expert knowledge of tyre technology, servicing, warranty investigation, and quality management. They will possess strong analytical, communication, and customer service skills, combined with the ability to drive compliance, support continuous improvement initiatives, and provide technical leadership across the business.

Qualifications and Requirements

Education and Certifications

• GCSEs (or equivalent) in Maths, English, and a Science subject.
• Full clean UK driving licence is desirable
• Relevant technical qualifications or extensive experience within the tyre or automotive industry are highly desirable.
• Competent level MS office

Professional Experience

• Proven experience in a technically focused tyre retail, service, or automotive environment.
• Hands-on experience in commercial vehicle (CVT) and passenger car (PLT) tyre servicing.
• Strong understanding of tyre warranty assessment, complaint handling, and root cause analysis.
• Experience of working with customers, fleets, dealers, and technical service providers.

Technical Knowledge

• Knowledge of tyre construction, manufacturing, and performance characteristics.
• Reasonable understanding of the tyre warranty process within the UK and operational tyre conditions.
• Good understanding of commercial and passenger vehicles.
• Appreciation of tyre quality monitoring and, compliance processes, and technical reporting systems.
• Experience using business systems including Microsoft Office, SAP, and quality management platforms.

Skills and Competencies

• Strong analytical and problem-solving skills with the ability to identify root causes and recommend corrective actions.
• Excellent written and verbal communication skills.
• Ability to prepare technical reports and communicate complex technical information clearly to customers and stakeholders.
• Strong customer service and conflict-resolution skills.
• Excellent planning, organisational, and attention-to-detail capabilities.
• Ability to assist with the delivery of technical training and provide expert guidance to colleagues, customers, and service partners.
• Good conflict resolution and communication skills, ability to explain complex subject matter in simplistic terms.

Personal Attributes

• High level of ownership and accountability.
• Customer-focused approach with a commitment to quality and compliance.
• Continuous improvement mindset and willingness to challenge existing processes.
• Strong teamwork and collaboration skills.
• Eagerness to learn, develop technical expertise, and share knowledge with others.

Closing Date: Monday 16th November 2026

Interview Process.

Provisional interview dates are scheduled:

• 1st Stage - Virtual Teams interview on 24th November
• 2nd Stage - Face to Face interview at our Rugby offices on 8th/10th December 2026