Customer Service Specialist

Kumho Tyre UK; Rugby; Presencial; GBP 30.000 - 36.000; Jornada completa

Descripción de la vacante

Kumho in Rugby, Warwickshire is seeking a Customer Service Specialist to be the first contact for customers, assisting with enquiries, processing orders, and ensuring a seamless experience from start to finish.

The role requires a customer-first mindset, strong communication skills, and basic ERP/MS Office knowledge, with the brand ambassador expectation for Kumho.

Formación

• Proven customer service experience or role.
• Strong communication and listening skills.
• Ability to resolve queries and provide solutions.
• Comfort with ERP systems and MS Office.
• Represent Kumho professionally at all times.

Responsabilidades

• Provide expert advice on tyre selection, pricing and availability.
• Process orders by phone and email, ensuring timely deliveries.
• Handle returns, collections and warranty claims.
• Resolve customer complaints to maintain a positive experience.
• Maintain accurate records of orders and customer interactions.
• Collaborate with sales, finance and operations to improve service.

Conocimientos

Customer-first mindset

Problem-solving

Excellent communication

Basic technical skills

Brand ambassador Kumho

Herramientas

SAP

Excel

Word

Descripción del empleo

We are seeking a dedicated professional with a strong commitment to delivering outstanding customer service. Success in this role requires the ability to excel in a dynamic environment where collaboration and attention to detail are essential.

About the Role

We are looking for a Customer Service Specialist to join our team in Rugby, Warwickshire. In this role, you will be the first point of contact for customers, assisting with enquiries, processing orders, and ensuring a seamless experience from start to finish.

Key Responsibilities

• Providing expert advice on tyre selection, pricing, and availability
• Processing customer orders via phone and email, and ensuring timely deliveries
• Handling returns, collections, and warranty claims
• Resolving customer complaints and ensuring a positive experience
• Maintaining accurate records of orders and customer interactions
• Collaborating with sales, finance, and operations teams to enhance service

Qualities & Skills

• Customer-first mindset - Empathy, patience, and active listening skills
• Problem-solving skills - Ability to handle queries and provide solutions
• Excellent communication - Strong verbal and written skills
• Basic technical skills - Experience with ERP systems (SAP) and Microsoft Office (Excel & Word)
• A brand ambassador who represents Kumho professionally at all times

Location: Rugby, Warwickshire Salary: Up to £33,000 Full-Time, Permanent Closing Date: 30/04/2026