Two-Site Workplace Experience Lead (Hospitality)

Sodexo Ltd; Billingham; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Online wellbeing platform

Employee Assistance Programme

24h virtual GP Service

Sodexo Discounts Scheme

Pension Plan

Learning and development tools

Bike to Work Scheme

Enhanced benefits and leave policies

Job summary

Sodexo is seeking a Workplace Experience Manager to lead workplace experience services across Teesside contracts. The role focuses on delivering exceptional experiences for clients, visitors and employees across two sites, overseeing reception, hospitality, catering support and site administration.

You will shape the hospitality offering, improve customer satisfaction and identify opportunities to grow workplace services, working closely with the client, Head Chef and operations teams.

Qualifications

• Experience managing customer-facing hospitality, workplace or facilities services.
• Strong customer service and relationship management skills.
• Proven experience leading, coaching and developing teams.
• Strong organisational and planning abilities.
• Ability to manage multiple priorities and workstreams.
• Good commercial awareness and a proactive approach.
• Strong working knowledge of Microsoft Office.

Responsibilities

• Take the lead in creating an outstanding workplace experience, building strong relationships with clients and colleagues and keeping service standards high.
• Help shape and grow the hospitality offering across both sites, working closely with the Head Chef to create great experiences and identify new opportunities.
• Lead and support the reception and administration teams, helping people develop while ensuring visitors and employees receive a professional, welcoming service.
• Keep a close eye on budgets, performance and commercial opportunities, helping to deliver value while maintaining high standards.
• Champion continuous improvement by listening to customer feedback, supporting events and finding new ways to make the workplace experience even better.

Skills

Customer-facing hospitality

Customer service

Relationship management

Team leadership

Organisational skills

Planning abilities

Commercial awareness

Microsoft Office

Job description

Sodexo is seeking a Workplace Experience Manager to lead workplace experience services across Teesside contracts. The role focuses on delivering exceptional experiences for clients, visitors and employees across two sites, overseeing reception, hospitality, catering support and site administration.

You will shape the hospitality offering, improve customer satisfaction and identify opportunities to grow workplace services, working closely with the client, Head Chef and operations teams.