Head of Workplace Experience & Hospitality

Sodexo; Billingham; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Unlimited wellbeing platform access

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan

Professional development opportunities

Bike to Work Scheme

Enhanced benefits

Job summary

Sodexo is seeking a Workplace Experience Manager to lead the workplace experience services across two Teesside sites. This hands-on leadership role oversees reception, hospitality, catering support and site administration, delivering exceptional service for clients, visitors and employees.

You will work with the client, Head Chef and operations teams to shape the hospitality offering, improve customer satisfaction and identify opportunities to grow workplace services.

Qualifications

• Experience managing customer-facing hospitality, workplace or facilities services.
• Strong customer service and relationship management skills.
• Proven experience leading, coaching and developing teams.
• Excellent communication skills.
• Strong organisational and planning abilities.
• Ability to manage multiple priorities and workstreams.
• Good commercial awareness and a proactive approach.
• Experience with Microsoft Office.
• Experience in workplace experience, hospitality, facilities management or client-facing contracts is advantageous.
• IOSH Managing Safely qualification is desirable.

Responsibilities

• Take the lead in creating an outstanding workplace experience, building strong relationships with clients and colleagues and keeping service standards high.
• Help shape and grow the hospitality offering across both sites, working closely with the Head Chef to create great experiences and identify new opportunities.
• Lead and support the reception and administration teams, helping people develop while ensuring visitors and employees receive a professional, welcoming service.
• Keep a close eye on budgets, performance and commercial opportunities, helping to deliver value while maintaining high standards.
• Champion continuous improvement by listening to customer feedback, supporting events and finding new ways to make the workplace experience even better.

Skills

Customer-facing hospitality

Relationship management

Team leadership

Communication skills

Organisational planning

Multi-priority management

Commercial awareness

Microsoft Office

Facilities management

IOSH Managing Safely (desirable)

Tools

Microsoft Office

Job description

Sodexo is seeking a Workplace Experience Manager to lead the workplace experience services across two Teesside sites. This hands-on leadership role oversees reception, hospitality, catering support and site administration, delivering exceptional service for clients, visitors and employees.

You will work with the client, Head Chef and operations teams to shape the hospitality offering, improve customer satisfaction and identify opportunities to grow workplace services.