Multi-Site Hospitality Ops Leader – Guest Experience

Graft; Nottingham; On-site; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Quarterly performance bonus scheme

Opportunity for long-term progression

Dynamic role with impact on brand growth

Job summary

A multi-site restaurant group in the Northwest is seeking an Operations Manager with experience in hospitality. The successful candidate will lead operations across restaurants in Leeds, Liverpool, and Manchester, focusing on guest experiences and performance standards. A competitive salary of up to £70,000 plus bonuses is offered. The role includes influencing food and drink menus and driving guest satisfaction, ideal for someone with strong commercial acumen and leadership skills.

Qualifications

• Proven experience in a multi-site hospitality environment.
• Ability to analyse KPIs, labour, GP, EBITDA.
• Strong leadership and coaching abilities.

Responsibilities

• Lead across a growing multi-site restaurant group.
• Influence seasonal food and drink menus.
• Drive performance and guest satisfaction.

Skills

Proven experience as an Operations Manager

Strong commercial acumen

Excellent leadership and communication skills

Sound understanding of UK hospitality legislation

Experience managing HR processes

Highly organised with strong problem-solving ability

Passionate about guest experiences

Job description

A multi-site restaurant group in the Northwest is seeking an Operations Manager with experience in hospitality. The successful candidate will lead operations across restaurants in Leeds, Liverpool, and Manchester, focusing on guest experiences and performance standards. A competitive salary of up to £70,000 plus bonuses is offered. The role includes influencing food and drink menus and driving guest satisfaction, ideal for someone with strong commercial acumen and leadership skills.