TS Sales Manager SMB

Westcoast Limited; Reading; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT distribution company in Reading is looking for an experienced leader to manage their SMB Technology Solutions Sales team. This role requires a proven sales background and the ability to motivate a team in a target-driven environment. The successful candidate will drive revenue, establish key customer relationships, and support their team's professional development. A competitive benefits package is offered, including training opportunities and an employee assistance program.

Benefits

25 days holidays

Employee referral bonus scheme

Staff purchase discounts

Access to wellbeing services

Life insurance

Qualifications

• Previous track record in sales is essential.
• Experience in IT distribution or related field is highly desirable.
• Ability to manage a team in a high-pressure environment.

Responsibilities

• Manage the SMB Technology Solutions Sales team.
• Drive revenue and GP targets for designated vendors.
• Establish strong customer relationships with top partners.
• Support team in achieving KPIs and objectives.

Skills

Sales experience

Excellent communication skills

Team management

Commercial awareness

Problem-solving

Job description

Here at Westcoast, we are responsible for distributing some of the best-known global IT brands to resellers, retailers, and other organisations in UK and beyond. We're an innovative business which thrives on teamwork and the potential of our people. Join us and turn your passion into a paycheck!

Key Responsibilities

• Increase GP and revenue in team aligned customers base for both designated vendors.
• Drive Share within targeted partners.
• Manage, develop and support your team.
• Support the team in achieving their objectives – become TS Sales Specialists.
• Establish trusted customer relationships and do regular updates and reviews with top partners.
• Provide best in class service levels and become the channel’s most valued distribution partner.
• Work collaboratively with SMB Sales team and Product in delivering the business and customer objectives.
• Aim to improve the process and systems we use on the team.
• Help the team progress, achieve their KPIs and become valuable to their customers.

Day‑to‑Day Responsibilities

• Manage the SMB Technology Solutions Sales team as a leader of the business.
• Manage team targets around revenue, GP and KPIs.
• Co‑coach and support the TS account managers and Business Development Executives on activity around core KPIs.
• Understand the account base and demonstrate accurate account mapping, subsequent commercials, and forecasting.
• Develop business relationships with key stakeholders within the specific vendors and customers.
• Develop relationships with Westcoast key stakeholders in Credit Control, Customer Services, IT and Finance.
• Be the initial escalation point for all day‑to‑day issues both for customers and colleagues.
• Conduct staff one‑to‑ones (PDD) on a regular basis to identify training needs and encourage success across the team.
• Work with Operations to enable accounts to run more efficiently through automation.

Qualifications

• A previous track record in sales is essential.
• Experience of working in an IT Distributor, Managed Services Provider, Systems Integrator, Vendor, or IT Reseller highly desirable.
• Proactive and commercially minded with excellent communication skills.
• Able to motivate and manage a team to succeed in a target‑driven, high‑pressure environment.
• Able to communicate at all levels, articulate issues with clarity and affect change.
• Comfortable reviewing existing practices and making recommendations to improve.
• Able to conduct client visits and lead client meetings.
• Ability to adapt to changing situations with confidence and professionalism.
• A willingness to learn and motivation to continuously develop your industry knowledge.
• Excellent attention to detail.

Benefits and Development

• We will help you grow! To help you unlock your full potential and progress your career, we provide the training and development opportunities you need to succeed – we offer funded Apprenticeships, work‑based studies and professional qualifications.
• A generous benefits package including 25 days holidays, employee referral bonus scheme, staff purchase discounts on IT products, electronics, mobiles, accessories and mobile phone contracts.
• Access to Westcoast Wellbeing – including full Employee Assistance services, access to mental health counselling, virtual GP, physiotherapy and Perks and Rewards, enhanced family leave policies, life insurance and schemes (eye care and cycle to work).
• Our teams enjoy many social and charitable events throughout the year.